Demand Coordinator Apprentice

16000.00 - 16000.00 GBP Annual
26 Apr 2021
24 May 2021
Start Date
PETA Ltd are looking to recruit a customer focussed Demand Coordinator Apprentice for a leading health and beauty company. If you have experience in customer service with strong ICT skills, please apply today!

Reporting to the NPI & Demand Manager, the Demand Coordinator Apprentice will be responsible for ensuring an outstanding level of Customer Service is delivered to their Customers, managing the repeat business of a set of nominated accounts and will provide support to the NPI & Demand Manager and Commercial Director in delivering sales and ensuring customer satisfaction. The role is focussed externally in dealing with the customer and internally liaising with all departments to manage and drive forward the achievement of customer requirements. Predominantly this is an office based role but may require some customer visits.

About the role

Following training, the key duties of the Demand Coordinator Apprentice are as follows;

Manage customer demand for nominated customers into Laleham Health and Beauty, being responsible for associated systems to ensure customer delivery, on time and in full
Process sales orders ensuring they meet agreed prices and lead times
Liaise with appropriate Account Managers on specific delivery challenges or requirements / complaints or quality issues
Ensure all internal systems and personnel are consistently updated with promised delivery dates
Manage all system activity with relation to amended Customer delivery addresses
Work closely with the Supply Chain department to achieve customer delivery dates and establish priorities daily
Represent the customer and participate in daily planning meetings, working with the Supply Chain Team to resolve any issues
Highlight any exceptions and issues to the appropriate Account Manager, with an escalation point of the Senior Demand Coordinator or NPI & Demand Manager
Proactively manage orders through to completion via cross departmental interaction
Proactively manage any issues directly with the customer as part of day to day interaction
Provide weekly order book reconciliation for nominated customers
Manage customer order books ensuring housekeeping activities are up to date (at all times)
Run customer stock reports according to customer requirements
Manage customer returns and/or disposals
Run monthly reports on finished goods with no demand, and arrange appropriate resolution
Review and maintain customer lead time schedule and advise as appropriate
Run a variety of monthly reports, and issue as appropriate to the team and the rest of the business
Work closely with the NPI Project Managers in the management of all NPI orders, reporting issues to the Project Managers immediately
Attend and participate in Project meetings and pre and post Production meetings where necessary
Carry out any other associated projects and duties as determined by the NPI & Demand Manager Training to be provided

This position is offered as an apprenticeship and you will be completing a Level 3 Business Administration qualification. You will be employed directly by the client but be support every step of the way by PETA.

The majority of your training will be completed with your employer at your place of however, throughout the duration of the apprenticeship you will be required to attend one of our PETA training centres for off the job training.

Essential Skills

The ideal Demand Coordinator Apprentice will have an excellent understanding of the importance of both internal and external customer care and the means by which it is achieved. They will also:

Be accurate with excellent attention to detail
Have knowledge of Microsoft Word, Microsoft Excel and Microsoft Outlook
Have good interpersonal skills at all levels of the business both internally and externally
GCSE Maths and English grades A*-C / 4-9 or Level 2 equivalentDesirable Skills

Desirable qualities of the Demand Coordinator Apprentice include:

Ability to work individually and as an interchangeable member of a small team
Ability to organise workload and work proactively on own initiative
System driven and ability to work to procedure
Ability to prioritise and multi-task workload
Advanced level of literacy and numeracy required
Ability to use computerised information systems to input and update information as appropriate
Demonstrate ability to efficiently plan, organise and manage tasks
Flexibility - ability to react and respond positively to changes in priority and workload
Enthusiasm and willingness to learn
Energetic, confident, proactive, results-orientated team player
Ability to retain focus and maintain a calm demeanour under pressure
Ability to exhibit a professional demeanour and consistently apply the highest standards when dealing with employees, colleagues and customersAbout Company

Our client is the manufacturer of choice for global health and beauty brands. They thrive on supporting global customers in finding solutions to complex product development and production needs. They have the expertise and capability to provide a full innovation, concept and development service but they're just as experienced in working with customer teams and specifications for third party contract manufacture. They work with leading and prestige brands to ensure that products meet the high quality that consumers expect

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