IT Support Apprentice

Location
B2B IT SERVICES B2b I T Services, S4c Media Centre Parc Ty Glas, Llanishen Cardiff CF14 5DU
Salary
Apprenticeship rates
Posted
27 Apr 2021
Closes
06 May 2021
Ref
1209
Specialism
Other
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

This is a fantastic opportunity for the right candidate to start their IT career. We are a small and tight team, deal with fantastic customers, and get to enjoy doing what we love. You will receive lots of in-house training. In the role, you will be making sure that customers love working with us. Operating within the Reactive IT Support Team the job holder will be responsible for reactively working on resolving issues quickly and efficiently on customer's IT systems.

Located in our Cardiff office, you will be required to work with clients to resolve their IT related issues in an efficient and customer service focused manner.

Additional information

Monday to Friday 9 - 5, 37.5 hours/week

Requirements

Skills

Good attention to detail. A flexible and adaptable approach. Reliable and punctual. Good communication skills.

Providing reactive support as part of a team meeting the following objectives:

• Supporting customers via telephone, email, remote control and site visits

• Ensuring tickets are resolved within the required timescales

• Ensure tickets are dealt with in line with agreed KPIs

• Implement and monitor a continuous improvement plan within your job role

• Applying best practice fixes and solutions

• Working with senior staff to report and escalate issues as required

• Management of issues passed to Proactive team

Qualifications

5 GCSE's grade A* - C including Maths and English

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Qualification:
BTEC Apprenticeships in IT, Software, Web and Telecoms Professionals

About the employer

B2B IT SERVICES B2b I T Services, S4c Media Centre
Parc Ty Glas, Llanishen
Cardiff
CF14 5DU

Disability confident

No

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Remote interviews via Microsoft Teams

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