Customer Service Practitioner Apprentice

Somerset NHS Foundatio
Burnham On Sea
Competitive salary
27 Apr 2021
06 May 2021
Role Type
Start Date
Customer Service Practitioner Apprenticeship Level 2

We are seeking to recruit an enthusiastic and highly motivated Administration Apprentice to join our busy Minor Injury/Outpatients Department and Wards, Administration team within NHS Somerset Foundation Trust.

This post will be based at Burnham on Sea War Memorial Hospital 37.5 hrs a week, with protected study time to complete Customer Service Practitioner Level 2.

We require a conscientious candidate and who is eager to learn and can cope with the pressure of a busy hospital. Good communication skills, interpersonal skills and the ability to provide a friendly and efficient front desk.

An outgoing personality, approachability and professional demeanor will be required as you will be required as you will be the initial point of contact for our patients and visitors as well as assisting consultants and other hospital staff.

Full training for the post and a uniform will be provided.

As part of your learning you will complete an educational pathway with Bridgwater and Taunton College, which we will fully support you with.

Bridgwater and Taunton College is located across two primary sites but the majority of your delivery will be supported online, through asynchronous study. You will be allocated a college academic mentor for the duration of your programme who will work with both you and your line manager to identify opportunities for growth and development and you will also attend a series of workshops to support knowledge development in business administration.

This is a fixed term contract for 18 months, gaining valuable work experience in Customer Services and a Level 2 qualification.

Apprentice Salary:

1st year Apprentice - all age groups

£8,385 per annum (£4.30 per hour)

Age dependant after the 1st year - if applicable.

If you require further information please contact Donna Morgan - Administration Supervisor on 01278 773109.

Current working days Tues, Weds, Fri 9:00 - 15:00

Educational Provider

Bridgwater and Taunton College

Donna Brown, Apprenticeship Recruitment Advisor

07738 860319

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If you are successful for interview, you will be required to bring ID, proof of essential qualifications / relevant documents with you (More details will follow)

Our values are simple: Outstanding Care, Working Together, Listening and Leading

We recognise that our staff are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientious of our staff. With this in mind, we offer a range of staff benefits - please visit our website.

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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