IT Infrastructure Technician Level 3 Apprentice

Haywards Heath
8.93 - 8.93 GBP Hourly
27 Apr 2021
25 May 2021
Start Date
Job Title: IT Infrastructure Technician Level 3 Apprentice

Location: Haywards Heath

Salary: GBP8.93 per hour

35 hours per week, term time only, 08:30am-4pm

Our client based in Haywards Heath is looking to recruit an IT Infrastructure Technician Apprentice. Meeting the needs of the various teams within the Trust in terms of IT and Digital support is a crucial element of this role and there is therefore a customer service focus as well as the technical element.


To install, configure and test new ICT equipment and network systems, including hardware, peripherals, and software, and its updates, according to manufacturer instructions and ensure that they operate to maximum potential;
Machine set ups deployment of standard images for PCs and laptops;
Maintenance, monitoring and upgrading of end user ICT equipment including the repair of defective equipment to guarantee the availability of the network;
Maintain the assets database with new and updated hardware and software following Academy policies for audit requirement such as carrying out annual audit checks;
Ensure the Internet connectivity, hardware and software are available as a teaching tool;
Setting up of equipment prior to training sessions or assemblies;
To implement the Academy's Network and ICT Policy including reference to the backup, virus, filtering, and firewall and security procedures;
To provide a proactive 1st line support for the ICT equipment and software applications installed for the end user including help desk support;
Participate in Academy activities such as team meetings and appraisal procedures


To assist the DS Team to deliver the Digital Development plan and provide support with its implementation where required;
Support and advise the Academy users in the application and use of ICT with the appropriate software for the machines so that programs chosen are compatible with the system;
To support the use of ICT in the Academy by providing technical advice to staff from the help desk in DS and help prepare devices when working on specific projects.


Checking stock levels of all consumables, hardware and peripherals, thereby facilitating the delivery of the DS programme;
Work with the DS Technical Manager and others to deliver an action plan linked to required investment / appropriate deployment of hardware to ensure that Digital ICT equipment meets the needs of the students and staff;
Ensuring minimal disruption to learning and administrative activities

Network Support:

Work in this area when required;
To support the Academy management of Active Directory and group policies in order to maintain staff and student accounts, allocation of software, apps, including adding and deleting accounts due to staff and student movements changes etc.

Systems and Services Support - Using 'Every':

Communicate with the Technical Manager with regard to external agencies and support companies with regards service provision, faulty equipment and updates on new opportunities, trends and equipment, to directly contribute to the continuous development of ICT in the Academy.


To ensure that the appropriate level of security is applied to the Network as outlined by the Academy policies such as filtering and virus protection etc;
To inform the Head of DS if there is a safeguarding threat or risk due to ICT equipment or systems and act upon it accordingly;
Working with users to promote safe use of Digital ICT equipment ensuring all users know how to report any cyber bullying or activity which causes concern;
Ensure that copyright and GDPR are upheld.

Desired skills

Good numerical and literacy skills are desirable;
good communication and interpersonal skills and the ability to prioritise are essential;
media orientated would be advantageous.

Personal qualities

Organised individual with flexibility
Willingness to learn.

Desired qualifications

GCSE English and Math - minimum grade 4 / C (or equivalent)Prospects

This role is an excellent opportunity for an aspiring IT technician to learn new skills and progress within the IT field, gaining valuable job experience.
There may be scope for a permanent position with the opportunity for professional development and career pathway once the apprenticeship has been completed. The role is term time only but there may be the opportunity to work ad hoc days during the school holidays.

For more information please contact Angela Potter at Clearline Recruitment

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