Apprentice IT Infrastructure Technician

Recruiter
Confidential
Location
Durham
Salary
4.30 - 4.30 GBP Hourly
Posted
28 Apr 2021
Closes
26 May 2021
Specialism
IT
Start Date
Immediate
Duration
Permanent
The successful candidate will be demonstrating a willingness to learn the role of an IT technician with additional responsibilities for IT system support and eventually will take ownership on key business applications.
Vacancy description
* As an IT Support Technician, you will be assisting in monitoring and maintaining the IT infrastructure of our valued clients
* Work will include both proactive and reactive support over a wide range of different systems from VoIP phone systems to backup solutions and productivity suites such as Office 365
* You will use a ticket system to record and analyse client problems as well as work with other support providers to find the solution to our client's problem
* Problems will be resolved over the phone, using remote desktop software or at the client's site in a face-to-face environment (where appropriate)
* You will be part of enthusiastic, talented, and friendly team with access to the most up to date technology and effective support network available today
* As technical support, you may also be known as a helpdesk operator, technician, or maintenance engineer.
Desired skills
* Experience of ICT problem solving and troubleshooting
* An understanding of ICT hardware and software systems
* Ability to use relevant equipment/resources
* Good numeracy and literacy skills
* Ability to work on your own initiative and as part of a team
* Ability to carry out instructions
* Good communication skills
Personal qualities
* Ability to manage time efficiently between several projects
* Enjoys solving problems
* Can speak to customers and put them at ease while solving their issue
* Good telephone manner
* Practical person
* This is a problem-solving role and will be perfect for someone looking to continually develop their technical abilities
Desired qualifications
5 GCSEs including English and maths (or the equivalent).
The successful candidate will have a clean driver's licence and access to a car will be essential for the role as travelling to client sites will be required. They will be comfortable communicating with clients where support and reassurance is required. An understanding of technical principles and experience of Microsoft Windows and/or Apple Mac computers is essential with experience in a support role, repairing computers or other client facing experience is a good advantage

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