Customer Sales and Service Adviser

Location
Which? 3 3 Capital Quarter Tyndall Street Cardiff CF24 5ET
Salary
£9.50 per hour
Posted
29 Apr 2021
Closes
09 May 2021
Ref
1226
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

Responsibilities include:
• Providing a high level of customer service
• Delivery against your own and team sales targets and KPI's - including number of calls and products sold, conversion rates, cross sales and upsells
• Personaling your calls in order to explore options with our customers and where possible identifying additional needs that Which? can provide
• Responding to incoming requests for cancellation of services whilst exploring reasons for cancellation and alternative options

Additional information

This is an Apprenticeship Vacancy. The successful candidate will be employed by the company outlined below and receive on-the-job training from them. Alongside this, they will undertake an Apprenticeship Programme with ACT Training and receive support and guidance from an experienced Assessor, to help them achieve the relevant qualifications

Requirements

Skills

This is a great opportunity to further develop your customer service skills in a contact centre environment. We will provide the training and support for you to deliver a high quality of customer service to our members and ensure you are confident to spot opportunities to make sales.
This role will also offer variety and you will move across our various teams such as service support, Legal sales and service and technology.

Qualifications

GCSE A - C grades

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Associated Community Training Ltd

Qualification:
Customer Service

About the employer

Which? 3 3 Capital Quarter
Tyndall Street
Cardiff
CF24 5ET

Disability confident

No

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Closing Date for Applications: 9th May, 2021 Interview Date: Week commencing 17th May, 2021

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