Customer Service/Support Apprenticeship within Escape Rooms @ NEVER GIVE UP ESCAPE ROOMS LTD

Recruiter
Key Training
Location
NE4 7JE, Newcastle Upon Tyne
Salary
£200 per week
Posted
29 Apr 2021
Closes
29 May 2021
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Working week

  • Monday-Sunday 12:00am-8:00pm Shift Rota in place (35 hours per week) Total hours per week: 35.00

Weekly wage

  • £200.00

Expected duration

  • 16 months

Vacancy description

The role of the customer service apprentice is an incredibly varied one that requires huge amounts of enthusiasm, energy and confidence.

You’ll be required to communicate confidently to groups of up to 24, be prepared to dress up and ‘make a fool of yourself’ and have a strong work ethic and attention to detail.

A typical day requires the following duties to be carried out:

Reception

Taking new bookings and payments, greeting customers on arrival and answer any queries the teams have as well as dealing with any new enquiries we have at the door, via the telephone and email.

Hosting & Games Master Duties

The host acts as the event facilitator, greeting customers upon arrival and checking them in, ensuring customers know what game they are playing, deliver any specific instructions and rules and providing a health & safety and before game brief. They will then provide support to the games masters throughout the games. At the end of the game the host takes team photos and mails them. They record the time the group escaped in, upsells our different products before supporting the games master with cleaning and resetting the game ready for next customer.

The Games Master is ultimately the most vital part of the job, they ensure the game is enjoyed by all, they monitor the players throughout the game, give clues or hints when requested. Typically our games masters will be in costume and depending on which branch you’d be working, you may be required to be alongside the players for the ‘crystal maze’ element of some of our games. Once the game is over, the games master is responsible for cleaning and resetting the game ready for next customer.

Additionally to the roles stated above, all members of staff help to maintain the high standards of cleanliness in the venue and undertake other reasonable duties upon request.

 

Requirements and prospects Desired skills

  • Keen eye for detail
  • Confident
  • Good communication skills

 

Personal qualities

  • Reliable
  • Enthusiastic
  • Excellent timekeeping

 

Description

Never Give Up is the North East’s highest rated escape rooms. We have 2 venues, one in Newcastle, another in Middlesbrough. We are currently recruiting for customer service apprentices to join our growing team.

So what are escape rooms?

In a nutshell, participants are "locked” in a room and have to complete a series of tests, puzzles and clues that, combined with teamwork, will allow the unlocking of the room's mysteries and ultimately escape.

All our rooms are themed, we currently have three available, an Egyptian themed room, a Horror Dungeon themed room and a Prison themed room.

 

 

Apply for Customer Service/Support Apprenticeship within Escape Rooms @ NEVER GIVE UP ESCAPE ROOMS LTD

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from UCAS by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on UCAS you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs