Business Analyst Apprentice

Full Power Utilities Ltd
Suite 1c, First Floor, Lumiere House Elstree Way, Borehamwood, WD6 1JH
£18,000.00 - £20,000.00 annually
30 Apr 2021
07 May 2021
Role Type
Apprenticeship, Higher
Start Date
Key responsibilities will include but not be limited to:
  • Ensure that timely and accurate statements of energy consumption and charges for heating and hot water are generated and distributed to residents each month
  • Provide a main point of contact for customers making enquiries on their heating and hot water accounts, demonstrating high quality at all times
  • Support the Bureau Manager by providing regular reports on heat meter status, meter reads and consumption data
  • Attend meetings with clients to explain heat network charges and to promote understanding of heat tariffs
  • Proactively manage informal complaints/customer dissatisfaction to prevent them escalating

Requirements and prospects

Desired skills

  • Have an understanding of good customer service
  • Have experience and knowledge of Word and Excel
  • Strong oral and written communication skills

Personal qualities

  • The ideal candidate will have a keen interest in the industry and previous experience would be preferable but not essential. Whilst we appreciate you may not have the knowledge of large validation and tenant re-charging, we do expect you to have a desire to learn more about the industry. The role will involve the management of high volumes of data within both spreadsheets and in-house databases, so a keen eye for attention to detail is a must have

Desired qualifications

  • 2 A level passes or equivalent

Future prospects

  • Potential to be kept on within the company after the apprenticeship duration

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