Global Technology & Operations Apprenticeship (Chester)

Bank Of America (Gss) Limited
The Lodge, Herons Way, Chester Business Park, Chester, CH4 9QL
Competitive salary
14 Apr 2021
08 May 2021
Role Type
Apprenticeship, Degree
Start Date
Job Description & Program Overview

Our apprentice programme starts in October 2021, you will join on of our Chief Technology Organisation teams in a full-time role whilst studying for a three-year Digital Technology Degree. You'll spend 80% of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects whilst being exposed to cutting-edge technology and seeing first-hand how first-class organisations operate systems and manage their technology infrastructure. The remaining 20% of your time you'll follow an established apprenticeship programme run by our partner, Ada College,graduating after three years with a BSC Degree in Digital and Technology Solutions.

Apprentices evolve during the program based on their career aspirations and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, mentorship and all other resources made available to them to accelerate their career.

Successful apprentices will continuously relate what they are learning with their work at Bank of America, as they progress through their degree program.

As an apprentice, your key tasks and responsibilities may include but are not limited to:
  • Working as part of the Network Operations team responsible for providing reactive troubleshooting for the entire global network as well as ongoing general maintenance and improvement initiatives
  • Partner with existing team members to become proficient in the key functions associated with a role in the team
  • Analyse and manage complex production issues
  • Make timely decisions on resolutions / escalations to ensure business impacts are minimised
  • Identify / manage and mitigate risks within the operational environment
  • Provide an escalation point between the business technology groups, line of businesses and vendors
  • Ensure appropriate network monitoring tools are in place and are effectively managed to assist in fault diagnostics
  • Learn how to identify opportunities to automate processes and routines, and work with existing team members to create code and script

Requirements and prospects

Desired skills

  • Show demonstrable evidence of self-learning outside of studies, and efforts to advance technical skills
  • Display clear motivation for exploring a Technology career within financial services, and a specific interest in Technology Infrastructure
  • Demonstrate effective communication and interpersonal skills, and ability to interact with a variety of people
  • Display evidence of strong team-work, leadership and the ability to work in a fast-paced environment
  • Logical mind-set and keenness in solving technical problems
  • Interest and willingness to learn about the power of automation, as well as willingness to learn coding and scripting skills
  • An interest in working in a global team
  • Demonstrate integrity and ethics by earning other's trust and respect through consistent honesty and professionalism in all interactions
  • Fluency in written and spoken English is essential

Personal qualities

  • An enthusiastic learner with the intellectually curiosity to explore new ways to solve problems and meet requirements
  • Ability to be resilient and remain calm under pressure
  • Communicate clearly with diverse groups of colleagues
  • Knowing when and how to escalate, or to ask for help

Desired qualifications

  • Hold or predicted to achieve at least 3 A levels/BTEC or equivalent with a minimum of 104 UCAS points
  • Have at least a grade C or 5 in maths and English Language GCSE (4 will not be accepted) or equivalent
  • Been a resident of the UK for the past 3 years
  • Have the right to workand remain in the UK indefinitely
  • Spend at least 50% of your working hours in England over the duration of the apprenticeship
  • Not completed a qualification or apprenticeship at the same level or lower which provided you with substantially the same skills or training as you would gain through this apprenticeship with Bank of America

Future prospects

  • There is the opportunityfor a permanent role on successful completion of the apprenticeship

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