Apprentice Facilities Manager

Knight Frank Ltd
9 Bond Court, Leeds, LS1 2JZ
£14,000.00 annually
14 Apr 2021
05 May 2021
Role Type
Apprenticeship, Degree
Start Date
The aim of the role is to assist the Facilities Managers team in delivering our high standard of customer service and Health, Safety and Facilities Management across a multi-site, multi-client portfolio of commercial and mixed use properties; implementing all agreed service levels, property strategy and management standards alongside the Knight Frank Management Surveyor/Partner and client teams as well to prepare, monitor and execute the agreed budgets on time and within the agreed parameters.

  • Assist in the management and on-going monitoring of all Hard and Soft services delivered on site(s) to ensure effective performance delivery.Establishing planned preventative maintenance programmes where none exist
  • Undertake regular contract meetings with suppliers including a formal assessment of performance, competence and compliance through a performance management system (KPI's)
  • To assist with the procurement and placement of goods and services in line with the departmental procedures using purchase orders and contracts as appropriate
  • Invoice validation for services provided and works completed as well as monitoring on-going expenditure and ensuring the Management Surveyor/Partner is made aware of any significant variances
  • To manage and identify and collate requests for minor works on site and subsequently manage the implementation and completion of works to the highest standards
  • Attend any allocated site(s) at least once per month to collate meter readings, monitor health and safety, property condition, service delivery, and staff and tenant liaison.Complete a full property inspection and report using the agreed format/templates, covering all FM areas according to a given schedule of visit frequencies
  • Ensure that all Health, Safety and Environmental management systems are in place, maintained and monitored and that issues identified or reported are managed in line with departmental procedures
  • Assist the Facilities Managers and Management Surveyors/Partners in the production and on-going management of Service Charge budgets for all sites
  • To ensure the services are delivered to the highest standards in keeping with the Leeds portfolio
  • To ensure any service/maintenance issues receive attention and are resolved within acceptable time parameters and all interested parties are kept fully advised
  • To ensure that all property information is maintained and information held is accurate and up to date and made available to the FM Co-ordinators and Knight Frank helpdesk.Such information to be reviewed quarterly as a minimum.Any changes to emergency responders are to be advised immediately
  • To ensure any works carried out at the properties, whether by Occupier or Landlord, are undertaken with the correct health and safety arrangements in place, permits to work etc.
  • Liaison with Occupiers, on-site staff and service providers as necessary for effective running of the building
  • To achieve and maintain the departments OHSAS 45001 objectives for health and safety management and performance
  • Assist with the implementation of any national/regional FM service strategies across your allocated portfolio
  • Attend any internal/ external meetings or training required to manage your properties, perform your role or maintain your professional competency

Requirements and prospects

Desired skills

  • First class customer service skills required
  • Have the necessary skills/interest to provide the effective and efficient delivery of Facilities Management, Services and Projects
  • Ability to communicate at all levels in a professional and supportive manner
  • A flexible, adaptable and a co-operative attitude
  • A self-starter with a good degree of initiative and self-motivation who can at times, deliver effective work without the need for close management
  • An interest in the business and development of the Commercial division within the Property teams
  • Good standard of English grammar, spelling and take pride in presentation of work and self. Must have excellent IT skills and adapt to various property IT systems
  • Driving licence - Desirable

Personal qualities

  • Knowledge & proven interest experience in the Facilities Management sector as a career with an understanding of Managing Agent responsibilities
  • An overview working knowledge of the relationship between Landlord and Tenant as it relates to commercial property
  • Knowledge overview of managing a variety of Health and Safety and related issues
  • Overview of contract management
  • Overview knowledge and experience of all soft services aspects of Facilities Management

Desired qualifications

  • 112 UCASpoints (2017 onwards) - BBC at A-Level or equivalents e.g. BTEC Nationals
  • Maths and English GCSE Grade C(4) and above or equivalents

Future prospects

The employer is ready to invest in training to develop the skills of the successful candidate. It is a long-term career opportunity.

Things to consider

Equality, diversity and inclusion are essential to our academic and business strengths.We believe that excellence comes through recognising the value of each individual.

Sheffield Hallam University welcomes applications from all candidates irrespective of age, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status.

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