Business Admin Apprenticeship

Cardiff University (School of Psychology) 63 Park Pl Cardiff CF10 3AS
£17,290 per year
30 Apr 2021
07 May 2021
Start Date
About the apprenticeship


Key Duties
• Deal with simple and routine enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on
• Undertake a variety of routine administrative duties to support the team and department
• Update administrative systems with basic information
• Take an active role in the team supporting team objectives and other team members

Specific Duties
• cover reception when required;
• to provide support for the organisation and set up of events, open days and public engagement activities;
• ensure the regular filing and retrieval of correspondence and records;
• assisting with purchase orders, catering bookings and other basic financial activities;
• undertake photocopying duties
• updating of records using databases, spreadsheets and specialised software.
• to take notes at meetings as and when required.

General Duties
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Ensure standard guidelines and procedures are adhered to.
• To perform work-related tasks to be assessed by the apprenticeship training provider
• Perform other duties occasionally which are not included above, but which will be consistent with the role

Additional information

Please include a covering letter, detailing reasons why you are applying for this role.



Essential Criteria:
1. A minimum of 5 GCSEs or equivalent at grade A* to C including Maths and English
Knowledge, Skills and Experience
1. Experience of using common office IT packages (e.g. MS Office - Word, Excel and Outlook)
Customer Service, Communication and Team Working
2. Ability to communicate effectively and professionally with a wide range of people, both in writing and verbally.
3. Ability to clearly record information to pass on to others
4. Ability to work as an effective team member
Planning, Analysis and Problem Solving
5. Ability to work efficiently and accurately, and be able to meet deadlines
6. Ability to solve common problems using established procedures and practices
A willingness to undertake further training and development
Desirable criteria
1. Basic knowledge of the Welsh language.


5 GCSE at C or equivalent
English at C or equivalent
Maths at C or equivalent


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
ISA Training Ltd

Business Administration Level 2

About the employer

Cardiff University (School of Psychology) 63 Park Pl

CF10 3AS

Disability confident


Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interviews will be held with the employer

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