Field Support Technician
- Employer
- Welsh Government
- Location
- BT British Telecom, Cardiff Tec Longwood Drive Cardiff CF14 7XZ
- Salary
- £16,422 per year
- Closing date
- 8 May 2021
View more
- Specialism
- Engineering
- Sector
- Engineering & Aerospace
- Role Type
- Apprenticeship, Advanced
- Start Date
- Ongoing
- Duration
- Undisclosed
Job Details
Duties
Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations - no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that's what we're here to serve. That could be anything from provision or repair, hardware, software or infrastructure.
As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you'll need to be prepared to travel around, but that's part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs
You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer's services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!
This is an incredible opportunity for someone who is passionate about technology, but that doesn't mean you have to be super technical - we'll give you all the training you need to get you up and running to progress your career.
Additional information
In order to apply for this role, you'll also need a full driving license with no more than six points. You will also need to be able to identify a range of colours.
Requirements
Skills
Bold Decision Maker
Customer Champion
Inspiring Communicator
Solution Focused
Collaborative Partner
Change Agent
Commercial Thinker
Qualifications
You'll need to achieve a minimum of five GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted.
Language
Welsh Spoken Skills: No Welsh Written Skills: No
Course details
Training provider:
Apprenticeship Learning Solutions Ltd
Qualification:
IT Software, Web & Telecoms Professional Level 3
About the employer
BT British Telecom, Cardiff Tec
Longwood Drive
Cardiff
CF14 7XZ
Disability confident
Yes
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
You'll need to apply online, and then complete online testing, a video interview, and an assessment centre.
Company
Why an apprenticeship?
As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer. A job at the Welsh Government is unlike any other in Wales.
At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.
What apprenticeships are available?
We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board: Welsh Government External Vacancies Board.
If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link. Click this, and follow the on-screen instructions to set up your alerts. You’ll need to log in or create an account as part of this process.
Who can apply?
To be eligible to apply you:
- will be at least 16 years of age at the time of making your application
- will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
- will need to meet the Civil Service Nationality requirements to apply.
ALS eligibility
Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:
- you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
- you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject
What are the benefits?
How much will I be paid?
You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500.
You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme
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