Field Support Technician

BT British Telecom, Tower Block Strand Swansea SA1 2AG
£16,422 per year
01 May 2021
08 May 2021
Start Date
About the apprenticeship


Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations - no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that's what we're here to serve. That could be anything from provision or repair, hardware, software or infrastructure.

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you'll need to be prepared to travel around, but that's part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs

You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer's services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!

This is an incredible opportunity for someone who is passionate about technology, but that doesn't mean you have to be super technical - we'll give you all the training you need to get you up and running to progress your career.

Additional information

In order to apply for this role, you'll also need a full driving license with no more than six points. You will also need to be able to identify a range of colours.



Bold Decision Maker
Customer Champion
Inspiring Communicator
Solution Focused
Collaborative Partner
Change Agent
Commercial Thinker


You'll need to achieve a minimum of five GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

IT Software, Web & Telecoms Professional Level 3

About the employer

BT British Telecom, Tower Block

Disability confident


Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

You'll need to apply online, and then complete online testing, a video interview, and an assessment centre. Please note the company site and application process is in English.

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