Patient Services Officer

3 days left

Recruiter
The Clatterbridge Canc
Location
The Clatterbridge Cancer Centre - Liverpool, Liverpool
Salary
Competitive salary
Posted
01 May 2021
Closes
11 May 2021
Ref
158-21-035-PF
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
Patient Services Officer (Apprentice)

Hours - 37.5 per week

Working Hours - Between 8am-8pm

Clatterbridge Cancer Centre, Liverpool

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading providers of non-surgical cancer treatment, caring for a population of 2.4 million people across Cheshire & Merseyside, North Wales, the Isle of Man and parts of Lancashire.

Our flagship specialist cancer hospital in Liverpool opened in June 2020, supported by our hospital on the Clatterbridge Health Park in Wirral providing outpatient cancer treatment and supportive care, and our radiotherapy treatment centre on the Aintree Hospital site.

Together, working across three sites and operating specialist chemotherapy clinics in four of Merseyside's district hospitals, we are able to deliver a comprehensive range of inpatient care, advanced radiotherapy, chemotherapy and other systemic anti-cancer therapies including gene therapies and immunotherapies. We also deliver a pioneering Treatment at Home and Work service; are the only facility in the UK providing low-energy proton beam therapy to treat rare eye cancers and host the region's Teenage and Young Adult Unit, (supported by the Teenage Cancer Trust).

Working with leading experts from The University of Liverpool and the Cancer Research UK Liverpool Cancer Trials Unit we strive to stay at the forefront of novel treatments and techniques to deliver more effective and personalised treatments than ever before.

Band: This would be 75% of a band 3 post for first 12 months, then 95% and then on completion of the apprenticeship programme they would move to the full band 3 salary.

An exciting opportunity has arisen at Clatterbridge Cancer Centre to work in the Patient Services Team whilst undertaking a fully funded apprenticeship which on completion will provide a Level 2 or 3 (dependent on experience) Customer Service Practitioner qualification. On completion of the apprenticeship you move into the permanent role of Patient Services Officer at band 3.

Please note that prospective applicants must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

The Admin Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Apprentice.

As a Patient Services apprentice within the Admin Services Team you will play a key role in ensuring clinicians have the relevant information available to them when patients attend our hospitals for consultations.

Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure.

A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.

You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling telephone and face to face enquiries.

We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.

We're here to deliver the best cancer care to the people we serve and we're looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future.

If you want to be part of a fantastic team and help support the Trust with our vision for providing the best cancer care in the country, then we want to hear from you.

Clatterbridge Cancer Centre NHS Foundation Trust is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment.

The Trust takes an active responsibility for ensuring systems, policies and processes are in place to safeguard Children, young people and Adults, supporting the national and local agenda around safeguarding, including local arrangements for the protection of children young person and adults at risk.

This job is unlikely to attract a Tier 2 Certificate of Sponsorship (formerly a work permit). Applications from candidates who require Tier 2 immigration status to work in the UK may not be considered if there are a sufficient number of other suitable candidates. To apply for a Tier 2 Certificate of Sponsorship, employers need to demonstrate that they are unable to recruit a resident worker before recruiting an individual overseas.

For further details / informal visits contact:

NameJoanne VaughanJob titleAssistant Service ManagerEmail addressjoanne.vaughan6@nhs.netTelephone number07827083992

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Please note, we reserve the right to close this vacancy earlier than the specified closing date, should we receive an overwhelming response of applications. We therefore encourage applicants to apply early if you wish to be considered for this post.

If you are successful you will be invited for an interview via email. Please ensure you regularly check your emails following your application and let us know if you have any problems. If you would prefer for us to communicate with you in a different way contact the Recruitment Team on 0151 556 5000 (main reception).

If you have any personal requirements that will enable you to apply for this position and participate in our recruitment process please contact the Recruitment Team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

The Trust is committed to promoting a flexible working environment supporting equality and diversity and the health and wellbeing of all our employees. The Trust aims for a workforce demography representative of the community we serve.

The Trust is proud to be a 'smoke-free' NHS employer. Applicants should be aware that that if successful in gaining employment with the Trust adherence to the Smoking Policy is contractual and staff are not permitted to smoke either during working hours or when recognisable as an employee.

The Trust is committed to providing high standards of both patient and staff experience. To support us in doing this the Trust, in partnership with Trade Unions has developed and embedded key values and behaviours that all staff are required to demonstrate throughout their employment. The Trust's values and behaviours support the Trust Vision 'to provide the best cancer care to the people we serve' and our Mission 'to improve health and wellbeing through compassionate, safe and effective cancer care'.

New entrants to the NHS will normally commence on the first point of the relevant payband.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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