Receptionist

Location
Haygarth Doctors Medical Centre Forest Road, Hay-on-wye Hereford HR3 5DS
Salary
7.50 per hour
Posted
03 May 2021
Closes
12 May 2021
Ref
1200
Specialism
Administration
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

Duties may be varied from time to time under the direction of the Practice Manager/Reception Team Leader, dependent on current and evolving practice workload and staffing levels:
• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming post/mail
• Taking messages and passing on information
• Filing and retrieving manual records when required
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry, processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to practice team as required, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Reception
• Welcome and greet patients/visitors in a polite, friendly and courteous manner

Requirements

Skills

Essential Requirements

Customer service skills
Flexible, friendly and approachable
Ability to work as a team
Interpersonal skills
Organisational/time management skills
Problem solving skills

Desirable Requirements:

Education to GCSE standard
I.T. Skills (MS Office, Internet etc)
Previous EMIS web experience

Qualifications

Education to GCSE standard

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Associated Community Training Ltd

Qualification:
Business Administration Level 3

About the employer

Haygarth Doctors Medical Centre
Forest Road, Hay-on-wye
Hereford
HR3 5DS

Disability confident

No

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interview Date: Wednesday May 19th, 2021 Important Information: • You will be contacted by telephone and email throughout the recruitment process; therefore, please ensure the contact details you provide are accurate and that you check your messages regularly.

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