Receptionist & Data Entry Clerk

Location
Brynderwen & Minster Surgeries Brynderwen Surgery Crickhowell Road, St. Mellons Cardiff CF3 0EF
Salary
£6.50 PER HOUR
Posted
08 May 2021
Closes
17 May 2021
Ref
1305
Specialism
Administration
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

Administration
• To have a thorough knowledge of all Practice protocols and procedures
• To work in accordance with Practice protocols and procedures
• Pulling / filing of notes as necessary
• Handling incoming and outgoing mail in accordance with protocol
• Fax and photocopy as necessary
• Data entry onto computer system as directed by IT Management and practice protocol
• To have a knowledge of the Practice complaints procedure, and be able to implement if required

Reception
• Receiving patients, booking, changing and cancelling appointments
• Handling completed prescriptions
• Process appointment requests
• To have a thorough and working knowledge of the practice telephone system, during and after hours
• Process repeat prescription requests in accordance with Practice guidelines
• Process change of patient details (computer and manual records) in accordance with Practice guidelines
• To have a knowledge of the practice area
• Processing requests for home visits in line with Practice policy
• Receiving and assisting visitors and other agencies (i.e. pharmacy, health visitors, hospital staff, Local Health Board staff)
• Taking and communicating messages to the relevant person

Other tasks
• Maintain consulting rooms before and after surgeries
• Ensure and maintain building security at all times - have thorough knowledge of doors, windows and alarm systems
• Maintain confidentiality at all times

Additional information

• Present and maintain a professional, courteous and efficient image at all times
• Book ambulances as required
• Liaise with hospitals, primary health care team, social services and other allied agencies
• Work as a member of the Practice team, supporting and assisting others as requested and necessary
• Maintain a tidy and professional image of the reception and patient areas
• Maintain an up-to-date knowledge of Practice memo's, guidelines, pathways and protocols, and implement changes as required

Health and Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security and defined in the Practice Health and Safety Policy to include:
• Using all security systems within the workplace in accordance with Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in such a way that manages any risk
• Make effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way; free from hazards
• Reporting potential risks identified to the Practice Manager

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers, visitors and colleagues to include:
• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, beliefs, and needs of each individual
• Treating all individuals without discrimination or prejudice no matter of their sexual orientation, gender, race, disability, age, religion or socio-economic status
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respectful
Personal and Professional Development:
The post-holder will participate in any training programme required of them, and implemented as part of this employment, to include:
• Participation in individual performance review, including maintain a record of own personal and professional development
• Taking responsibility for own learning, performance and development, supporting training of others and self

Quality:
The post holder will strive to maintain quality within the practice and will:
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on activities and making any necessary suggestions to support continuous improvement of both self and team
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources

Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate with other team members
• Communicate with patients and carers
• Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:
The post-holder will:
• Apply practice policies, standards and guidance
• Participate in audit where necessary

Requirements

Skills

• Ability to communicate information clearly
• Good communication skills
• Ability to use initiative and meet deadlines
• Polite, professional manner
• Ability to perform well under pressure
• Ability to work flexibly either as part of a team or using own initiative
• Articulate and motivated team worker
• Knowledge of IT systems
• Ability to work in a changing environment
• Ability to follow protocol
• Ability to take and follow instruction
• Understanding of confidentiality
• Flexible to the needs of the Practice and role
• Demonstrate a commitment to high standards of work
• Accurate in all aspects of work
• Excellent attention to detail
• Willingness to work under direction
• Reliable with excellent time keeping
• Pleasant, tolerant and personable
• Smart appearance

Qualifications

4 GCSEs (D-G), NVQ Level 1, or equivalent

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
The CADCentre (UK) Ltd

Qualification:
Business Administration

About the employer

Brynderwen & Minster Surgeries Brynderwen Surgery
Crickhowell Road, St. Mellons
Cardiff
CF3 0EF

Disability confident

Yes

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Successful candidates will be contacted after closing date to arrange interview. Interviews are due to be held on 2nd June.