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Salesforce Consultant Apprentice

Employer
ION INDUSTRIES LTD
Location
Ion Industries Ltd, 2 Esh Plaza, Sir Bobby Robson Way, NEWCASTLE UPON TYNE, NE13 9BA
Salary
£20,000.00 annually
Closing date
26 May 2021

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Specialism
Engineering
Sector
Technology
Role Type
Apprenticeship, Higher
Start Date
June
Duration
Permanent
What is the role?

Salesforce is the number one customer relationship management solution in the world, whose sole purpose is to bring companies and customers together. It is a one integrated solution that gives all departments -marketing, sales, commerce and service - a single and shared view of each and every customer.

As a Salesforce specialist, you will work with theSalesforce team and ION customers to provide an implementation of Salesforce that meets customer needs and requirements.In turn, thiswill provide valuable insight into customer's marketing, sales, commerce and service performance for the benefit of their company.

What will you do?
  • Work with customers to understand and document their requirements and their critical success factors for the implementation of Salesforce
  • Attend discovery, co-creation workshops and stakeholder interviews with clients to clearly understand and document the appropriate requirements
  • Collaboratively design and document the Salesforce solution, using the appropriate Salesforce products, to meet those requirements and critical success factors for customers
  • Design the object hierarchy, data mapping and any integration requirements for the Salesforce solution
  • Set-up, configure and build the solution customer's requirement in the Salesforce product ecosystem
  • Work with ION test team to validate what you have built and resolve any issues or errors that arise from testing the built solution
  • Support customers during the user acceptance testing process to ensure the solution performs as it is required and resolve any further issues or adapt the solution to the customer's satisfaction
  • Deploy the final and signed off solution across the relevant environments into production
  • Support the customer in migrating any data from their legacy systems into the final solution
  • Providing training to educate the customer in the operation and use of their solution into their business
  • Handhold the client through the process of getting them live and operational with the solution in their business and providing support and resolution of any post go live teething problems
  • Providing support of the customer in the form of issue fixes, small changes, solution training, reports and dashboards training and anything else they may require when the solution is live

What will you learn?
  • You will learn the appropriate methods to execute to understand a client's requirements and critical success factors for the delivery of a project
  • You will be trained on the relevant Salesforce products and how to design, build and implement them for the benefit of customers
  • You will be afforded the time to become certified in the relevant Salesforce products and take the required exams, supported by the business
  • Learn about the programming languages used in the Salesforce ecosystem to achieve the designs required for customers including APEX, Salesforce Object Model, SOQL and SOSL, HTML, CSS, JavaScript
  • You will learn and be trained on integration products and solutions that ION traditionally use to achieve client's requirements, such as solutions like DocuSign (workflow and digital signature solution), TalkDesk (digital telephony solution) and many more
  • You will learn about many different clients and how their businesses work as well as gaining exposure to different markets such as Tech/SaaS, Healthcare, Financial Services, Professional Services, Utilities, Defence, Manufacturing and Non-Profit to name a few


Requirements and prospects

Desired skills

  • Excellent communication skills, both written and verbal
  • Good presentation skills
  • Ability to problem-solve, negotiate and persuade


Personal qualities

  • Keen interest in technology
  • Enthusiastic about yourwork
  • Able to work independently and remotely
  • Resilient and determined to be successful in yourapprenticeship


Desired qualifications

You'll need to pass a face to face screening interview with our Talent Team (don't worry, we're a friendly bunch) and sit initial assessments in maths and English.

Future prospects

Fully qualified Salesforce Administrator.

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