Vertu Motors Undergraduate Aftersales Advisor (Sunderland)

Expiring today

Location
Sunderland, Tyne and Wear
Salary
£19,000
Posted
19 May 2021
Closes
19 Jun 2021
Ref
BMW00089
Specialism
Operations
Sector
Retail
Start Date
September
Duration
Permanent

Are you talented and driven with a passion to succeed in your career? By starting your career through the Chartered Manager Degree Apprentice route, you get a job, a salary and 20% of your time off to complete your studies! You will work toward a Degree (BA Hons) and a professional qualification (CMgr and MCMI) and gain valuable work experience with a supportive organisation that has invested in you and wants you to succeed in your career.
Our success is based on a strong financial performance, acquisition, organic growth and great leadership. Our Mission Statement "To deliver an outstanding customer motoring experience through honesty and trust" is central to the role of any Leader or Manager in our business, ensuring our customers and colleagues receive the ‘right experience for them’. Our competitive advantage is our people; our colleagues work with determination and commitment to take our business forward with passion, drive and integrity. Our colleagues work in a learning environment, where development and opportunity are key to their success, whilst providing an expert friendly service for our customers. We are proud of the strength of our relationships with our manufacturing partners and our financial stability provides us with a rock-solid foundation to continue on our journey.
We need innovative, passionate and enthusiastic new talent to play a pivotal part in the Group’s future growth. We are building a cohort of undergraduates for 2021 to bring new talent into the business from a variety of backgrounds who are eager to begin a career in a growing and successful business. Throughout the programme you will be placed in a number of dealership-based roles whilst over the longer term we would expect you to progress into a management role by demonstrating your ability to learn, adapt and deliver results.
Our Aftersales departments are at the very heart of our dealerships through the Service department acting as the main point of contact for our loyal customers and linking to our teams in the Parts departments and workshop who are working on their car. Our focus is always to create a great customer experience and answer any questions, in a friendly and professional manner. Our customers should experience an easy, transparent and enjoyable visit and want to come back again in the future. Communication is key; our Service departments keep in contact with our customers to make sure there are no surprises and they are happy with their service before, during and after their visit. We know you will have a wealth of knowledge and new ideas, so the Vertu Aftersales Undergraduate Programme is a two-way street. It’s all about sharing thoughts, innovation, and getting actively involved in shaping the future of Vertu Motors. Not only will you help our leaders gain a new appreciation of how to drive the business forward, you will have the opportunity to make a real impact and get a valuable insight into the world of management.
By applying for this role, you will accept to be travelling between the following locations:
Sunderland and Durham
 
To be part of this challenging, but rewarding programme we ask that you have:
• A minimum of 120 UCAS points (the equivalent of 3 B’s at A-level)
• Strong IT skills, with a minimum of Grade C in GCSE (or equivalent) Maths and English
• Proof of your right to work in the United Kingdom
• Drive and commitment to succeed
• Commitment to your own progression
• Strong communication skills to deal with customers, employees and suppliers

As one of the largest motor retailers in the UK we can offer you a starting salary of £19,000 pa. In addition, you will receive a range of benefits you would expect from an employer of choice, including 23 days’ holiday, a holiday purchase scheme, an accredited qualification, share incentive plan, a contributory pension scheme and free access to our Vertu Rewards platform which gets you access to discounts and cashback with nearly 900 retailers and service providers.