Apprentice Support Desk Engineer

7 days left

QA Ltd
YO24 1AH, York
£15,000 - £20,000 per annum.
21 May 2021
21 Jun 2021
Role Type
Start Date
12-18 months

Employer description:

Bright Cloud Group:

Bright Cloud understand Contact Centres and the opportunities and issues they face with today’s omnichannel customer engagement. Specialising in the Cisco platform we are an Authorised Technology Partner (ATP) and have aligned our business to provide solutions to those challenges.

Awarded the EMEA Cisco® UCCE ATP Services Only Partner of the Year 2016, 2017 &2018 BrightCloud ‘s its services and solutions are supplied both via partners and direct to end-users as BrightCloud collaborates with an extensive network of channel and solution partners to achieve our results. We have experience delivering innovative world class Contact Centres to clients ranging from Fortune 500 companies to new companies in many varying business sectors.

Company Values:

  • Trust & Honesty
  • Transparency
  • Accountability
  • Family
  • Work Ethic

Position Information:





Reporting To:

N Morrison

Job Location:

Leeds W Yorkshire (Remote), potential for some client site visits

Key Responsibilities:

  • Receive and handle incidents and service requests, following agreed procedures once confident.
  • Work with end users and partners via chat, email, phone and conference call.
  • Attend weekly and monthly conference calls with BrightCloud’s Clients and Partners, providing updates on status and progress of support tasks and project requests with consultants.
  • Documentation, SharePoint and OneNote maintenance.
  • Testing with guidance.
  • Raise Technical Support Cases with guidance.
  • General Administration and maintenance tasks.

Desired skills:

  • Be proactive.
  • Be keen and willing to learn.
  • Strong written, verbal, and presentational skills.
  • Driven and conscientious.
  • Able to work under pressure.
  • Creative, with a practical approach.
  • Good telephone manner.


  • Strong ICT literacy skills (Microsoft Office suite)
  • Be technically minded.
  • Already on or completed some sort of ICT/ Technical course.

Essential qualifications to have:

  • At least 5 GCSE’s including English [grade C or above],
  • Maths and Science at C or above.


  • A-levels preferred [desired, not essential]


£15,000 - £20,000 per annum.


37.5 Hours a week. 

Future prospects:

  • Opportunity to become a full-time engineer at BrightCloud with chances to achieve further qualifications. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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