Customer Service Adviser Apprenticeship @ ATLAS COURIER EXPRESS UK LIMITED

Recruiter
Key Training
Location
SS11 8DL, Wickford
Salary
£250 per week
Posted
21 May 2021
Closes
21 Jun 2021
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Apprenticeship summary Working week

  • Monday - Friday, 9.00am - 6.00pm Total hours per week: 40.00

Weekly wage

  • £250.00

Expected duration

  • 16 months

Vacancy description

We require a Customer Service Advisor for our busy transport office in Wickford. This is a very varied role involving dealing with all the challenges customers and suppliers can present you with.

Suitable candidates will have an interest in the logistics industry, along with the ability to problem solve and good computer skills.

The job role primarily involves:

  • Taking bookings from customers by phone and by email
  • Deliveries are booked using our in-house booking software and you will spend a lot of your time on the phone speaking to people, so a good telephone manner and a willingness to converse casually with customers is essential
  • You will also be required to use computer systems to track and liaise with drivers to report status updates to customers and resolve any issues drivers may have when making deliveries

 

Requirements and prospects Desired skills

  • Good IT Skills
  • Good telephone manner
  • Good written communication

 

Personal qualities

  • Keen to learn
  • Outgoing
  • Enthusiastic
  • Confident

Training to be provided

  • Customer Service Practitioner Level 2 Apprenticeship Standard 
  • In house training to be provided by the employer
  • Functional skills in maths and English if required

 

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