Practice Co-Ordinator/Customer Service Apprenticeship @ The Homewell Practice

Key Training
PO9 2AQ, Havant
£200 per week
24 May 2021
24 Jun 2021
Start Date
12-18 months

Working week

  • Monday-Friday: Between the hours of 8am-5pm (Shifts to be confirmed) Total hours per week: 40.00

Weekly wage

  • £200.00

Expected duration

  • 15 months

Possible start date

  • 14 Jun 2021

Apprenticeship level:

  • Intermediate Level Apprenticeship

Vacancy description

Roles and responsibilities include:

  • Receiving patients, consulting with members of the practice team
  • Ensure an effective and efficient and polite reception service is provided to patients and any other visitors to the practice
  • Answer calls in a polite and professional manner
  • Process visit requests unable to use Klinik platform through Connect system
  • Processing telephone requests for appointments and services using the Klinik platform, and ensuring callers are directed to the appropriate healthcare professional
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments as requested by the clinical team
  • Arranging transport for patients
  • Be aware of what is going on in the patient waiting area and be alert to problems
  • Ensure that all visitors to the practice are signed in and out of the visitors book
  • Taking messages and passing on information via Klinik tasks
  • Have working knowledge of telephone, during and after hours
  • Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • To ensure that all clinical staff are ready for their patient surgeries: the room has its PC switched on, systems and printers are up and running

Requirements and prospects Desired skills

  • Excellent IT skills
  • Experience of Customer Service
  • Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales

Personal qualities

  • Good communication (both written and verbal)
  • Good telephone manner and keyboard skills
  • The ability to listen and follow instructions
  • Problem Solving
  • Used to working under pressure and to tight deadlines

Desired qualifications

GCSE at grades A*-C/9-4 in maths and English are desirable

Future prospects

Full time employment once apprenticeship is complete for the successful candidate who is willing to work hard.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

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