Customer Service Medical Receptionist Apprenticeship @ Dr Cop, Dr Cooper, Dr Carr and Dr Crook
- Employer
- Key Training
- Location
- CO7 9BA, Colchester
- Salary
- £174 per week
- Closing date
- 25 Jun 2021
View more
- Specialism
- Other
- Sector
- Unspecified
- Role Type
- Apprenticeship
- Start Date
- Immediate
- Duration
- 12-18 months
Job Details
Apprenticeship summary Working week
- Monday - Friday 30 hours per week Total hours per week: 30.00
Weekly wage
- £174.00
Expected duration
- 14 months
Vacancy description
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- EFax and photocopy as requested
- Take and process Urgent Patient Hospital Transport Bookings
- Undertake recording of Prescriptions and destinations of same
- Entering data onto spread sheets
- Be involved in audit as and when required
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visit requests
Computer
- Registrations of new patients – computer data entry and medical records.
- Process patients change of address – computer data and medical records (have knowledge of practice area.
- Process repeat prescription request in accordance with practice guidelines.
- Scanning Patient Documents into Electronic Medical Records
Other Tasks
- Clear rooms after surgeries
- Ensure building security – have thorough knowledge of doors/windows/alarm.
- Make tea/coffee for doctors
- Any other tasks allocated by Practice Manager/Partners/Reception Supervisor
Requirements and prospects Desired skills
- Excellent communication and customer service skills
- Confident telephone manner
Personal qualities
- Can work under pressure in a positive way during busy periods in the fast-paced environment
- Keen attention for detail
- Ability to work as part of a team or using initiative
Training to be provided
Customer Service Practitioner Level 2 Apprenticeship Standard:
- Functional Skills, if required
- in house training to be provided by the practice
Company
Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.
Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.
- Website
- http://www.keytraining.co.uk/
- Telephone
- 07947720451
- Location
-
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB
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