IT Helpdesk Apprentice

6 days left

Location
Emersons Green, Bristol
Salary
£12,000
Posted
25 May 2021
Closes
25 Jun 2021
Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
June
Duration
12-18 months

We've got some exciting job positions available for Technical Help Desk Apprentices to join our team. Do you have excellent customer service skills, a passion for technology and the drive to help grow and support our team? If so, this could be the perfect opportunity for you!

 

You will be training to be the main point of contact for incoming Managed Service Customer enquiries

You will learn:

  • Responding to customer enquiries 
  • Re-assigning, where necessary, customer enquiries to the relevant department 
  • Managing responses from the relevant departments to make sure the customer is happy
  • Maintaining the “General” helpdesk ticket list
  • Providing reports, when necessary, on Customer Service performance
  • Any other reasonable tasks 

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