Graduate Customer Service Exec

1 day left

Recruiter
Confidential
Location
United Kingdom
Salary
25000.00 - 31000.00 GBP Annual + on experience)
Posted
25 May 2021
Closes
22 Jun 2021
Start Date
Immediate
Duration
Permanent
Overview
We are recruiting for a Graduate Customer Service Exec to join our international award-winning commercial Client, based in Woking. Working in a supportive team environment, the successful candidate will be assisting new financial services customers from initial sales contact through to regular client and establishing lasting relationships to ensure customers have the best user experience of an online product set. This is an excellent Graduate opportunity to join an impressive Company with a great working culture and career development opportunities for the future.

Responsibilities

Building strong relationships with financial services customers, maintaining regular contact throughout the transition process
Proactively monitoring customers' business and product usage, resolving issues before they occur and suggesting new, innovative ideas to ensure success with the Company products
Working closely with internal teams, connecting customer requirements with products/services development strategy
Maintaining strong product knowledge
Establishing and managing customers' business needs, offering relevant product recommendations
Regular proactive contact to ensure customers are enjoying regular use of products and getting the most value out of them Requirements

Educated to degree standard in an academic subject
Customer support experience gained in a commercial office environment
Experience using CRM (ideal if SalesForce)
Previous experience within fund/asset management is advantageous
Strong Excel skills If you think you're suitable for this role, then please click 'APPLY' now!

Recruitment Note
Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact

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