Graduate Opportunity

Expiring today

Recruiter
Confidential
Location
Slough
Salary
24000.00 - 24000.00 GBP Annual + pension, 25 days holiday, healthcare
Posted
25 May 2021
Closes
22 Jun 2021
Specialism
Other
Sector
Unspecified
Start Date
Immediate
Duration
Permanent
A fast paced, financial services company, based in Slough is looking for a graduate to join them in their credit department. A bachelor's degree, excellent communication skills and good attention to detail are required.

The role will be responsible for activating client agreements, ensuring SLAs are adhered to. Good attention to detail is essential when reviewing the supporting documents prior to activating the agreements.

Key Responsibilites:

Provide a "right first time" service to the dealers in respect of agreement encoding onto the Proposal Management System
Review and validate supporting documentation
Send appropriate messages back to dealers, informing them of additional documentation required for pay out and activation
Pay out and activate agreements
Answers inbound dealer and Account Manager enquiry calls in accordance with average speed of answer targets
Ensures Team Leader is aware of potential issues associated with agreement backlog
Adhere to formal company and regulatory processes and policies
Review SLA adherence and performance reports (in conjunction with Team Leader
Own all customer issues through to resolution
Work effectively with colleagues in support functions around the business to maximise customer satisfaction
Monitor own performance to ensure adherence to targets, deadlines and procedures
Participate in department/business projects to generate innovative ideas that add value to the company

Skills/experience required

Bachelor's Degree ideally a 2:1
Excellent attention to detail
Enthusiastic communication skills

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