Customer Services Fashion Assistant Apprentice

5 days left

Recruiter
Confidential
Location
Hove
Salary
4.30 - 5.20 GBP Hourly
Posted
26 May 2021
Closes
23 Jun 2021
Start Date
Immediate
Duration
Permanent
Job Title: Customer Services Fashion Assistant Apprentice

Location: Portslade, office based role

Salary: GBP4.30 per hour increasing to GBP5.20 per hour after successful completion of 3 month probation

Full time

Our client based in Portslade is looking to recruit an office based Customer Services Apprentice. Your core competence will be organisational skills and a strong understanding of how to serve customers to meet the business's needs. Your role will primarily involve helping customers, picking and packing orders, entering new sales orders into our systems and supporting the Marketing Manager in running the social media accounts and website . You will be reporting into the Managing Director, who will provide you with a training programme to support you in your role.

Responsibilities

Answering the phone and talking to customers
Monitoring and responding to customer queries under supervision
Take ownership of an enquiry from beginning to end
Resolve conflict/challenging situations
Deal with different customer emotions and different customer needs/requirements (in line with the Equality Act)
Share ideas with other team members
Build a rapport with customers
Maintain records of customer issues and progress
Demonstrate ability to balance the needs of the customer and organisation
Escalate problems where necessary in line with company procedures.
Data entry of sales orders.
Picking and packing wholesale and retail orders.
Keep stock room and sample library tidy
Ordering stationery supplies
General filing and recycling
Raising product barcodes
Assist with admin work and occasional project work
Photo and video asset administration

Desired skills

Ability to work to a daily task list
The ability to work quickly and efficiently without compromising on accuracy of work

Personal qualities

A keen learner
Desire to work in the fashion industry
Great organisational skills
Polite manner and good communication skills

Desired qualifications

GCSE English and Math - minimum grade 4 / C (or equivalent)

Benefits

GBP100 retail value of Lovett & Co products every 6 months.

Prospects

We are a small company with lots of exciting opportunities for growth in the online retail sector. We are looking for a candidate who wants the opportunity to learn and grow with the success of the business. We have lots of experience in training and would like to see this candidate go on to achieve a level 3 and then full time position within the Lovett & Co team. Suitable career progress would be a level 3 apprenticeship scheme 'Business Administration' or 'Digital Marketing'.

For more information please contact Angela Potter at Clearline Recruitment

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