Graduate Product Specialist

Location
London (Central), London (Greater)
Salary
£30,000 - £35,000 + performance bonuses (£16k p.a.) + Phone + Laptop
Posted
27 May 2021
Closes
27 Jun 2021
Ref
27053128-1PGRPW
Specialism
IT
Sector
Technology
Start Date
Ongoing
Duration
Permanent

Graduate Product Specialist – Legal Technology 

Sector
- Technology, Law, Legal, Graduate, eDiscovery, Diligence, IT, Support
Location - Central London (Remote working)
Salary & Benefits – Depending on Experience - £27,000 - £35,000 + performance bonuses (£16k p.a.) + Phone + Laptop
Job Type – Technical Product Specialist, Project Manager, Customer Support, Full-time, Permanent, Graduate

This is a fantastic opportunity for to join the market leading disruptive technology firm. Named Tech Nations Future Fifty, Luminance is the leading AI company that reads and understands documents. The Product Specialist will be providing expertise to prospects and customers with a view of delivering successful projects for global organisations.  

The Company

Launched in September 2016 and already in use on six continents, the company's document review platform offers lawyers greater insight at unmatched speeds. The software builds on ground-breaking machine learning and pattern recognition techniques developed at the University of Cambridge to read and understand legal language. The technology is used by law firms and in-house teams in over 40 countries around the world to improve processes such as due diligence, compliance reviews, property lease abstraction and eDiscovery.

Responsibilities

  • Work with sales team to deliver successful POCs and manage live customer projects from planning stages to final review
  • Act as a product expert for sales teams and customers
  • Understand the individual use cases and needs of each customer
  • Provide advice, educate and train customers on how to use the product
  • Deliver training of the product and propose workflow solutions
  • Work with the support and technical operations teams to co-ordinate and resolve technical issues
  • Work with leading organisations and help them obtain value from the product

Requirements

  • Graduated with a minimum 2:1 from a Russell Group in a scientific or analytical based discipline
  • Highly-detail oriented with a problem-solving attitude
  • Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
  • Excellent interpersonal and communication skills, both verbal and written
  • Articulate and charismatic with desire to improve customer-facing skills and present to individuals with varying degrees of knowledge
  • Organised with excellent time management skills with an ability to prioritise effectively

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