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IT Helpdesk Apprentice

Employer
QA Ltd
Location
SW6 5RA, London (Greater)
Salary
£8,385 per annum.
Closing date
27 Jun 2021

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship
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Employer description:
You will be working for...
A company with a great new concept in computer support. Allowing their clients to just pick up the phone and one of our skilled technicians will be on the way.

Main responsibilities:

  • To support trading room staff, diagnosing and resolving their IT issues with Microsoft Windows 7, Windows 10, Microsoft Office and other software.
  • To maintain and prepare PC’s, laptops, printers, switches and other network equipment.
  • System Administration of Windows Server including: Active directory, DHCP, DNS, Hypervisor, roaming profiles.
  • Administration of security software such as Watchguard Firewall, Kaspersky Administration Server.
  • Resolving client issues when clients cannot connect to the trading platform.
  • Support and maintain Telecoms Infrastructure (Mitel).
  • Responsibility for Service Requests (e.g. new starters, moves, leavers).
  • Ensure IT documentation is kept up to date.

Desired skills:

  • Knowledge of Windows 7, Windows 8, Windows 10.
  • Working knowledge of Microsoft Office.
  • Knowledge of security software such as firewalls and anti-virus software.
  • Able to produce documentation (technical and non-technical).
  • Excellent communication skills.

Personal qualities:

  • Must exhibit enthusiasm with a “can do” attitude.
  • A constant desire to progress and learn.
  • A logical approach to problem solving.

Desired qualifications:

5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Future prospects:

A full time position will be available at the end of the apprenticeship. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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