1st Line IT Support Apprentice

Recruiter
QA Ltd
Location
RG10 9UR, Reading
Salary
£14,000 per annum.
Posted
27 May 2021
Closes
27 Jun 2021
Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
July
Duration
12-18 months

Employer description: 

itQED is an IT support business run by a team of enthusiastic, qualified engineers based on the A4 near Reading.

Their engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area.

itQED is a young and dynamic company offering great opportunities in the IT industry and the potential for good career progression. 

Responsibilities and duties: 

Initially the role would involve: 

  • Logging calls on the helpdesk 
  • Answering customer queries and learning customers IT systems 
  • The 1st Line Support (Apprentice) will assist the IT Helpdesk Manager with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio visual systems 

Technologies that the successful candidate would become familiar with would include:

  • Windows 7
  • Server 2012
  • Exchange Server
  • Hyper V Virtualisation
  • Office
  • Cloud services
  • Networking, Storage 

Desired skills/experience: 

  • An enthusiastic and professional attitude and commitment to learning new skills
  • An Interest in IT and career progression within the company
  • Enthusiastic
  • Hardworking
  • Attention to detail
  • Polite

Personal qualities: 

It will be highly beneficial to have a clean full driving license, as well as your own car because eventually, you will be working at 2 or more locations. [To be confirmed upon interview] 

Your commitment: 

  • This apprenticeship will require dedicated and focused individuals to be fully committed to their learning 
  • You will be working on potentially tight time scales so should be able to work under pressure and prioritise tasks effectively 
  • You may also be required to travel as part of your role 

Reality check: 

This is a fantastic apprenticeship that will require a successful candidates to be fully committed to their learning and developing their skill set. 

Desired qualifications: 

  • At least 5 GCSE’s, grades C and above or equivalent. [Maths and English is a must] 
  • A-levels and an IT Qualification are desirable, although not essential 

Future prospects: 

itQED have a track record of employing and developing apprentices after their apprenticeships are completed, allowing them to continue learning and progress within the business.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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