Junior IT Support Analyst ??? Grad role

2 days left

19000.00 - 19000.00 GBP Annual
28 May 2021
25 Jun 2021
Start Date
Junior IT Support Analyst - Grad role

Position Title: IT Support Analyst (shift work)

Location: Working at our new offices in Greenham Business Park - onsite parking available! Some home-working available.

Position Overview

The position of IT Support Analyst will form part of a great team of Analysts, who provide the front-line customer interface to one of our largest customers. You will be required to log, categorise, prioritise and maintain ownership of end user reported issues through to resolution or escalation.

This role will suit an IT or Computer Science graduate that is looking to obtain commercial experience in a technical environment. If you have strong common sense and good customer service skills, with an interest in IT and enjoy troubleshooting, this could be the perfect entry-level IT role for you.

You will gain exposure to varied technologies including:

* Microsoft Windows 7/10

* Microsoft Active Directory

* Mobile device management software

* Citrix

* Cisco IP Telephony

* Scripting Languages - Powershell / VBS.

This is a fantastic opportunity for a technically minded professional who wants to improve, develop and learn new skills within a dynamic, growing business.

Please note:

Hours of work: 37.5 hrs per week between 07:00-00:00 (Monday - Friday)

Typical shifts include: 07:00-15:30, 08:00-16:30, 09:00-17:30, 10:00-18:30, 11:30-20:00 and 15:30-00:00. (The company reserves the right to adjust shift patterns according to operational demands).

Who are we?

The Roc Group is one of the UK's fastest growing and capable Transformation Services Providers and we empower organisations in public and private sector organisations to accelerate business and technology change. Our energised team of programme, process, technology platform and managed services experts combined with Roc-developed, industry leading best-practice and proven methodologies, enable our customers to realise their transformation vision in less time and with less risk; while realising significant and sustainable business outcomes.

At Roc, we pride ourselves on our honesty. We are a reliable, trusted partner, we operate with integrity at all times and are honest in all our dealings with colleagues, customers, stakeholders and suppliers. We are a passionate business who are proud of who we are and the clients we support.

We care about ourselves, our colleagues and our clients. We care about our Solutions, Projects and our clients' business. We are committed to doing what we say we're going to do and we listen to feedback. As a business, we strive for excellence, we never reach our destination and we're professional, always seeking to go the extra mile above and beyond

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