Administration Apprentice

Newcastle Upon Tyne
4.30 - 4.30 GBP Hourly
01 Jun 2021
29 Jun 2021
Start Date
Heyllo Recruitment have a fantastic opportunity for an Administration Apprentice to work for a leading online insurance broker based in Newcastle Vacancy description
To be fully FCA compliant in all duties (Training as identified)
Develop our niche commercial portfolio and retain our existing clients with strong commitment to customer care and relationship building.
Develop a sub-group of products within our business based on our exclusive commercial schemes.

Role Responsibilities (include but not limited to):

To learn selling skills and develop a good selling performance
To learn how to sell insurance products to new and existing customers
To answer telephone calls within three rings and learn how to deal with client queries/requests politely and efficiently within your capabilities
Seek assistance from, or refer a client to, other members of staff where necessary
To learn how to deal with customer queries/requests at the counter, as above
To learn how to handle the renewal of insurance policies
To learn how to deal with the outgoing post and to take responsibility for this
To learn how to deal with incoming post
To learn how to deal with the office diary, and how to take responsibility for ensuring that general diary lists are kept up to date
To organise and keep your own work area tidy

Desired skills
Familiar with IT based systems
Good MS Excel skills
Team working
Customer service skills

Personal qualities
Administratively sound and highly organised
Eager to share with others better ways of working.
Commercial integrity
Thirst for learning
Demonstrates respect for company and colleagues
Consultative style yet directional when necessary
Able to communicate well across all levels both oral and written
Builds effective team relationships

Future prospects
Possibility of a permanent position upon successful completion of the apprenticeship

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