Cyber Security Apprentice/1st Line Support

Central Park, New Lane, Leeds, LS11 5EB
£15,000.00 - £18,000.00 annually
11 May 2021
12 Jun 2021
Role Type
Apprenticeship, Higher
Start Date
The role will be a mix of concentrating on Estio's cyber security posture, while also providing onsite presence in a 1st line IT support capacity.

Job Description:

Your duties and responsibilities in this role will consist of:
  • Responsible for monitoring security related logs and tools for potential threats, vulnerabilities, and indicators of compromise
  • Responsible for keeping current with emerging threats and the cyber security landscape
  • Responsible for identifying, raising and assisting in responding to and documenting cyber security incidents such as viruses, account compromises, vulnerability exploits, data breaches etc
  • Responsible for monitoring patching / software updates
  • Manage own queue daily to ensure SLA's are met
  • Configure devices such as laptops and mobile phones
  • Create and update knowledgebase articles
  • Monitor and maintain stock levels of IT equipment
  • Maintain IT asset register to track loaned and deployed assets
  • Maintain the Leavers register to ensure equipment is handed back to IT
  • Any other tasks as requested by Service Desk Manager / Head of IT

Requirements and prospects

Desired skills

  • Windows Server (2012 upwards)
  • Windows 10 clients & Microsoft Office
  • Microsoft 365 - Exchange, Teams, OneDrive + InTune
  • Active Directory (Azure AD Desirable) + Group Policy
  • Basic Networking knowledge; TCP/IP, DHCP/DNS, VPNs
  • Security products and tooling
  • Mobile + MDM - Android + iOS
  • Knowledge of GDPR
  • Microsoft Azure (Desirable)
  • MI/BI/Data understanding - Power BI / SQL

Personal qualities

  • Interest in cyber security
  • Ambitious and proactive with an appetite to learn
  • Pleasant and friendly manner, empathy for customers
  • Ability to communicate to colleagues and customers of all levels
  • Ability to multitask between IT tasks and support tickets
  • Ability to take ownership of tasks

Desired qualifications

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths).

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

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