Customer Service Apprenticeship - Dental

Recruiter
Somerset NHS Foundatio
Location
Taunton & Bridgwater
Salary
Competitive salary
Posted
04 Jun 2021
Closes
14 Jun 2021
Ref
184-LPAPP17
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
Customer Service Apprentice - Bridgwater and Taunton, Somerset

Customer Services Apprentice - Bridgwater, Somerset

We are seeking a highly motivated and committed apprentice to join and enhance our busy administration team within the Community Dental Service based in Bridgwater. The dental administration team are at the heart of our service and play a fundamental role in ensuring our patients receive an excellent standard of care. It is important to us that all patients accessing our services have a positive experience and the successful postholder will be supported to work with the wider team to achieve that.

The role is varied and extremely busy and we are looking for someone to embrace this whilst demonstrating the ability to cope with the demands of the services. It is essential that the post holder is an excellent team player and has the ability to prioritise and manage all requests in a timely manner whilst keeping the patient at the heart of everything that they do.

The role will be both telephone based and patient facing and as our patient cohort include those with Additional Needs and complex medical conditions the successful post holder will have excellent interpersonal and communication skills, and on occasion have to manage difficult conversations. The post holder will work closely with our dental service teams across Somerset and Dorset and communicate regularly with other professionals from the wider healthcare sector, patients, their families, guardians and carers.

The community dental service are proud of their efficiency and high levels of patient care, and will look forward to providing new team members with an encouraging and positive working environment in which to grow and develop knowledge to enhance their customer service skills.

The working pattern will be discussed at the interview to ensure the successful candidates are fully supported in their learning and development and able to complete an educational pathway with the Bridgwater and Taunton College. The College is located across two primary sites but the majority of your delivery will be supported online, through asynchronous study. You will be allocated a college academic mentor for the duration of your programme who will work with both you and your line manager to identify opportunities for growth and development and you will also attend a series of workshops to support knowledge development in business administration.

This is a fixed term contract for 18 months, gaining valuable work experience in Customer Services and a Level 2 qualification.

Apprentice Salary:

1st year Apprentice - all age groups

£8,385 per annum (£4.30 per hour)

Age dependant after the 1st year - if applicable.

Customer Services Apprentice - Taunton, Somerset

We are seeking a highly motivated and committed apprentice to join and enhance our busy administration team within the Community Dental Service based in Taunton. The dental administration team are at the heart of our service and play a fundamental role in ensuring our patients receive an excellent standard of care. It is important to us that all patients accessing our services have a positive experience and the successful postholder will be supported to work with the wider team to achieve that.

The role is varied and extremely busy and we are looking for someone to embrace this whilst demonstrating the ability to cope with the demands of the services. It is essential that the post holder is an excellent team player and has the ability to prioritise and manage all requests in a timely manner whilst keeping the patient at the heart of everything that they do.

The role will be predominantly patient facing with a high percentage of time spent on the telephone answering queries and booking appointments etc, as our patient cohort include those with Additional Needs and complex medical conditions the successful post holder will have excellent interpersonal and communication skills, and on occasion have to manage difficult conversations. The post holder will work closely with our dental service teams across Somerset and Dorset and communicate regularly with other professionals from the wider healthcare sector, patients, their families, guardians and carers.

The community dental service are proud of their efficiency and high levels of patient care, and will look forward to providing new team members with an encouraging and positive working environment in which to grow and develop knowledge to enhance their customer service skills.

The working pattern will be discussed at the interview to ensure the successful candidates are fully supported in their learning and development and able to complete an educational pathway with the Bridgwater and Taunton College. The College is located across two primary sites but the majority of your delivery will be supported online, through asynchronous study. You will be allocated a college academic mentor for the duration of your programme who will work with both you and your line manager to identify opportunities for growth and development and you will also attend a series of workshops to support knowledge development in business administration.

This is a fixed term contract for 18 months, gaining valuable work experience in Customer Services and a Level 2 qualification.

Apprentice Salary:

1st year Apprentice - all age groups

£8,385 per annum (£4.30 per hour)

Age dependant after the 1st year - if applicable.

.external_test_container { margin-left: 15px; } .external_test_short_desc { color: #990066; font-weight: bold; } .external_test_long_desc { color: #990066; font-weight: bold; }

If you are successful for interview, you will be required to bring ID, proof of essential qualifications / relevant documents with you (More details will follow)

Our values are simple: Outstanding Care, Working Together, Listening and Leading

We recognise that our staff are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientious of our staff. With this in mind, we offer a range of staff benefits - please visit our website.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable) including all electronically held NHS service and sickness information, via the Inter Authority Transfer process.

These processes are in line with Fair and Lawful processing and with the Data Protection Act (2018) principles especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). Other principles under Data Protection will be observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

Similar jobs

Similar jobs