Support Technician - Technology
What you’ll be doing
Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Support Technician apprentices play a key part in making sure that continues.
Your role in our team will be to ensure our services are monitored and supported in the live environment, whilst also ensuring effective fault resolution and change management. You’ll be managing different services across our networks, ensuring that our customers have the very best experience. Not only that, you’ll have the opportunity to get involved in the delivery of exciting, new services and ensuring that these are fit for operational support.
You’ll be taught job specific skills such as how to follow operational processes to ensure services can be monitored, incidents are resolved quickly through problem solving, changes to services are managed effectively and an understanding of how Service Management is key to this process
Because we believe in placing the customer at the heart of everything we do, you’ll learn about things such as human-centred design and agile ways of working. You’ll also work with our customers directly, helping both technical and non-technical users alike, to install and maintain computer networks, as well as offer technical support to users where necessary.
This job is available in the Technology part of our business.
About the apprenticeship you’ll study for
As a Support Technician, you’ll study for a Level 3 apprenticeship called Information Communication Technician.
- Your apprenticeship will last for 18 months.
- You’ll spend a minimum of 20% of your time learning and studying.
You’ll need to achieve five GCSEs at grades 4–9 (GCSE C or above) including English Language and Maths, or equivalent qualifications.