Apprentice Administration Assistant

Recruiter
Confidential
Location
Potters Bar
Salary
4.50 - 5.00 GBP Hourly
Posted
07 Jun 2021
Closes
05 Jul 2021
Specialism
Administration
Sector
Accounting
Start Date
Immediate
Duration
Permanent
Administration Assistant/Team Coordinator

1. MAIN PURPOSE OF JOB:

Reporting to your line Manager, the Team coordinator provides office services by implementing and maintaining administrative systems, procedures, and policies, and administrative projects.

To ensure that all administrative tasks and projects are carried out in the correct time frame and are to the correct standard and quality.

You will provide an efficient and effective service as a member of the Administration team, creating an environment enjoyable to work in, to include colleagues, office staff and all members of your team.

You will allocate jobs to team members, deal with clients and book in jobs as well as a range of other tasks given to you.

2. PRINCIPLE RESPONSIBILITIES:

• To ensure that all administrative systems and procedures are maintained to the highest possible standards and that all statutory and regulatory requirements are met.

• To ensure that all projects are completed within the target times set.

• To provide exceptional levels of customer service.

• Conduct yourself appropriately within the Company's guide lines. Ensure that corporate brand guidelines are adhered to at all times.

• Undertake necessary training for your role when required.

• To attend and participate in regular 1-1 performance reviews.

• Report any accidents, incidents or near misses to ensure that all are recorded in a timely manner and that procedures are followed.

• Ensure that client requests are adhered to effectively and efficiently

• Ensure that the team members are allocated jobs suitable for their skills and jobs are scheduled in correctly

3. General Specifications of Work

General Administration:
Answering Telephones
Dealing with correspondents (Letters, E-mails etc.)
Keeping databases information up to date
Spread sheets maintained
Maintaining Schedules
System maintaining & improving.
Complaints/Issues

Team Support:
Private mileage
Hours report
Scheduling
Quality Inspections
Re-Calls

Customer Service:
General administration
Feedback system
Complaint spreadsheet
Team feedback
Keeping an eye on recalls and collating data

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable ad hoc tasks commensurate with the level of responsibility at the request of the line manager

PERSON SPECIFICATION

4. PROFESSIONAL/EDUCATION REQUIREMENTS

Skills/Qualifications:

This would ideally suit someone wanting an apprenticeship to further their experience

5. OTHER ATTRIBUTES, ABILITIES, REQUIREMENTS

ESSENTIAL

• Initiative
• Professionalism
• Prioritising tasks
• Telephone conversations
• Organisation and record keeping
• IT skills
• Team working skills
• Flexibility and adaptability
• Typing skills
• Communication and grammar
• Ability to understand and follow oral and written instructions.
• Commitment to customer service to both internal and external customers.
• Ability to take ownership of issues/problems and personally sees them through to delivery

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