Apprentice in Customer Service

PHS Group P H S Group, Block B Western Industrial Estate Caerphilly CF83 1XH
£10,000 per year
08 Jun 2021
14 Jun 2021
Start Date
About the apprenticeship


• Responding to customer enquiries. This will mean reading all relevant information carefully to understand customer requirements; gathering necessary information, taking the correct actions, updating all relevant systems and providing a response to our customer.
• Attending and contributing to team meetings.
• Reading update briefings.

Additional information

At PHS, our priority is great customer service. We're interested in people who want to develop customer service skills in a Contact Centre and who enjoy working in a busy customer focussed environment.



We're looking for people who want to give great service to our customers. These are the essential skills and qualities we look for in a Customer Service Apprentice:
• Clear and confident communication both verbally and in writing.
• Keen to learn our processes and how to apply them.
• Able to pay close attention to detail and accurately follow clear guidelines
• We have times when it can get busy so it's important that applicants are willing to learn, happy to adapt to change and are able to switch between tasks if required.
• Natural problem solvers, happy to check and verify information before providing a solution.
• Determination to get it right for our customers.
• Good personal organisational skills and the ability to focus without becoming distracted.
• Confident using computer systems.


We need someone with a passion for serving customers - a great communicator who enjoys talking with customers and resolving enquiries. Fixing our customers issues is our priority - the key is to make our customers feel valued and to show that we have customers at the heart of everything that we do.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Customer Service Apprenticeship L2

About the employer

PHS Group P H S Group, Block B
Western Industrial Estate
CF83 1XH

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

PHS to arrange

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