Customer Services Apprenticeship

Expiring today

Location
GE Tools Welsh Road Deeside CH5 2HR
Salary
Year one - £5 per hour Year two - NLW plus bonus.
Posted
08 Jun 2021
Closes
18 Jun 2021
Ref
1375
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

Take a hands-on approach working with the Rhyl team ensuring all tasks are performed to a high standard as set out within our ISO management system within a timely manner.

Respond to all inbound communications courteously, professionally and in a timely manner to build strong partnerships with all customers, colleagues and our supply chain partners.

Pro-actively help maintain existing business and develop new business by maximising customer interactions, upselling and cross selling relevant products from the full business portfolio.

Proactively help drive sales to hit targets whilst delivering high levels of customer satisfaction.

Assist in other areas of the business as required to learn the full scope of skills required to be successful in delivering an exception customer experience.

Additional information

Working week:
8am to 5pm Monday to Friday
Annual leave:
20 days plus bank holidays.

Requirements

Skills

Good verbal and written communication skills are required. You must be confident to deal with customers face to face, via email and by phone.

You must be confident in handling cash and card transactions.

We are looking for an enthusiastic individual who has a passion for delivering excellent customer service and a strong team-work ethic.

You will need to have a high level of attention to detail with a positive attitude to work and the determination to succeed.

Willingness to learn new skills and build knowledge

Qualifications

Minimum of 5 GCSE or equivalent at grade 4 and above, including Maths and English.

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Qualification:
Level 2 Customer Services

About the employer

GE Tools Welsh Road

Deeside
CH5 2HR

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Will contact to arrange an interview

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