Customer Service Practitioner Apprentice

Birmingham Women's and
Competitive salary
08 Jun 2021
12 Jun 2021
Role Type
Start Date
If you are Ambitious, Brave and Compassionate there has never been a more exciting time to join our team. Ambitious and proud to provide world-class care everyone who works at Birmingham Women's and Children's NHS Foundation Trust team plays an important role in making our hospitals the incredible places they are. Our vision is to build a world leading team to deliver world class care.

Birmingham Women's and Children's NHS Foundation Trust are committed to creating the best place to work, where all staff can reach their full potential. We believe in promoting and enhancing inclusion, diversity and equality and welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender, disability, race, religion or sexual orientation. We look forward to receiving your application.

For most roles flexible working may be considered, we would encuorage you to speak to the recruiting manager about this.

Birmingham Women's and Children's (BWC) NHS Foundation Trust is looking for motivated individuals to join us as Customer Service Practitioner Apprentices.

This is a fantastic opportunity for enthusiastic people to start their career within a specialised Women's and Children's Trust and to begin a journey which will provide an exciting and fulfilling career pathway.

This is a customer facing role and you will undertake Level 2 Customer Service Practioner Apprenticeship whilst working alongside clerical workers, registered professionals and medical staff. Customer Service Practitioner apprentices play a vital role in the smooth running of the Trust.

We have a dedicated team who will support you in your apprenticeship programme. They will work closely with you and your manager to provide a comprehensive development plan detailing your objectives and workplace goals.

You will be employed on a 15 month fixed term training contract of 37.5 hours per week. You will be given time during your working hours for study towards the apprenticeship to attend training sessions on the underpinning knowledge of procedures and policies that impact on the role.

You will also be entitled to a generous Annual Leave of 27 days in addition to 8 days public holidays per year. As an NHS employee you will be eligible to many discounts offered my online and high street retailers.

Customer Service Practitioner Apprentices are expected to be friendly, caring and sensitive with the confidence to communicate with patients and healthcare professional colleagues. A mature and professional outlook is essential.

Everyone at BWC has a responsibility to ensure a high standard of care is delivered to our women, children and families. A kind, caring and professional attitude is required whilst considering dignity, privacy, cultural and religious needs are maintained.

We are looking for candidates who are ambitious, brave and compassionate and are able to demonstrate a high level of commitment to the Apprenticeship programme. Apprentices who don't already have maths and English GCSE Grade C or above (or equivalent) will be required to complete these subjects as part of the apprenticeship programme.

We would love to hear from you if you would like to join Birmingham Women's and Children's NHS Foundation Trust on an apprenticeship programme within our Forward Thinking Birmingham services based at our Birmingham offices.

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BWC is committed to inclusion and diversity. Please ensure that you review the person specification for this post prior to applying as this is what you will be shortlisted against. If you believe your experience means you meet the criteria, please draw this out in your application

We would encourage all applicants to apply early as this vacancy may close earlier than the stated closing date once we receive sufficient applications. We do not accept cv's (with the exception of consultant posts). Please be aware that any false information on your application form can lead to withdrawal of any offer of employment, disciplinary action and/or a criminal conviction

As this post involves a regulated activity you will be required to have an enhanced Disclosure and Barring Service check and where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children and/or working with adults.

In June 2021 Birmingham is set to introduce a Clean Air Zone (CAZ) to reduce harmful emissions, improve air quality in the city and the health of our children and young people. This is not a 'congestion charge' and does not apply to the vast majority of vehicles entering the city centre. Exceptions for NHS staff who earn under £30k and work in the zone are available. If you think the car you drive does not comply with the new regulations, you can begin preparations now. Simply visit the Brum Breathes website to find out more information.

From January 2021, as free movement ends there will be a new UK points based immigration system. Under the points-based immigration system, anyone coming to the UK for work must meet a specific set of requirements. Visas are then awarded to those who meet all relevant criteria. The new system will treat EU1 and non-EU citizens equally and transform the way in which all migrants come to the UK to work. Anyone coming to the UK to work, excluding Irish citizens, will need to apply for permission in advance

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas .

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