Customer Service Admin Apprentice

Recruiter
Birmingham Women's and
Location
Birmingham Children's Hospital
Salary
Competitive salary
Posted
08 Jun 2021
Closes
12 Jun 2021
Ref
284-21-COPR-186
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
If you are Ambitious, Brave and Compassionate there has never been a more exciting time to join our team. Ambitious and proud to provide world-class care everyone who works at Birmingham Women's and Children's NHS Foundation Trust team plays an important role in making our hospitals the incredible places they are. Our vision is to build a world leading team to deliver world class care.

Birmingham Women's and Children's NHS Foundation Trust are committed to creating the best place to work, where all staff can reach their full potential. We believe in promoting and enhancing inclusion, diversity and equality and welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender, disability, race, religion or sexual orientation. We look forward to receiving your application.

For most roles flexible working may be considered, we would encuorage you to speak to the recruiting manager about this.

Apprentice post - Patient Experience Team - 1 Full Time Post

Customer Service Apprentices - supporting the Patient Experience Team with their Arts workstream

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We have some exciting programmes of work within our Patient Experience Team working across the Trust. This apprenticeship offer the chance to develop great customer service skills whilst also contributing to our busy Arts Programme. You will be supporting our Arts Lead in bringing a diverse range of Art to our patients and families across all our sites.

We will help develop your skills in understanding our patients and their families whilst you engage with them to improve our services and introduce new innovations over the coming year.

You will have a strong desire to help us reflect the diversity of the city in our work. You will be interested in learning how we can involve people from our local communities and use the arts to help patients recover and families to be inspired. You will join a highly motivated team and enjoy the buzz of bringing fun and activities to patients in our hospitals and community services.

You will be good at organising things and someone who likes to learn more about others. This apprenticeship will involve administration and getting in touch with people by phone, virtually and in person. You will be based at our City Centre Children's Hospital but work in other places sometimes.

Do let us know if you have skills in any art form including visual, creative, performing, music, dance, design or media. Also let us know if you have language skills or knowledge of culture and diversity that could help our families.

Interviews will be held via Zoom on Friday 2nd July 2021

CONTACT DETAILS

revitts@nhs.net Rachel Evitts - Patient Experience Sister

markhillier@nhs.net - Mark Hillier - Senior Patient Experience Manager

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BWC is committed to inclusion and diversity. Please ensure that you review the person specification for this post prior to applying as this is what you will be shortlisted against. If you believe your experience means you meet the criteria, please draw this out in your application

We would encourage all applicants to apply early as this vacancy may close earlier than the stated closing date once we receive sufficient applications. We do not accept cv's (with the exception of consultant posts). Please be aware that any false information on your application form can lead to withdrawal of any offer of employment, disciplinary action and/or a criminal conviction

As this post involves a regulated activity you will be required to have an enhanced Disclosure and Barring Service check and where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children and/or working with adults.

In June 2021 Birmingham is set to introduce a Clean Air Zone (CAZ) to reduce harmful emissions, improve air quality in the city and the health of our children and young people. This is not a 'congestion charge' and does not apply to the vast majority of vehicles entering the city centre. Exceptions for NHS staff who earn under £30k and work in the zone are available. If you think the car you drive does not comply with the new regulations, you can begin preparations now. Simply visit the Brum Breathes website to find out more information.

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