Serious Incident/Quality Improvement and Governance Lead

Central and North West
CNWL HQ, Milton Keynes
Competitive salary
08 Jun 2021
11 Jun 2021
Role Type
Start Date
CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing intiatives for staff.

Become part of our team. We care for you as much as you care for others.

An exciting opportunity has arisen for a new post based in the Divisional Quality Governance Team to support learning from serious incidents and embedding improvements across Milton Keynes Mental Health.

The core objective for the role is to establish robust and effective clinical governance frameworks to support the effective management of, and response to, incidents/serious incidents, quality standards/initiatives and regulatory requirements, ensuring that identified learning and recommendations are embedded, evidenced and monitored.

Leading on the co-ordination and support for Serious Incident Investigations in Milton Keynes Mental Health, the role will include allocating investigators to investigations, supporting the completion of investigations and ensuring appropriate standards in investigation are met within the necessary timescales.

The post holder will also utilise and develop their skills in undertaking investigations which may include more complex cases needing a higher degree of expertise and co-ordination.

Experienced in skills such as Human Factors Analysis, Root Cause Analysis and Appreciative enquiry, this person will have excellent communication skills both written and verbally and will produce reports to a high standard.

This person will also work with out staff in services to promote a learning culture from incidents, serious incidents and other patient safety initiatives.

The post holder will be responsible for supporting staff to use QI approaches to deliver the improvements from identified learning, including use of PDSA testing and run charts to test and monitor improvements, by using a 'coaching' and 'supportive' approach to improvement work this person will have the ability to influence and promote effective change in our services.

This person will also work in partnership with the Head of Quality Governance and with leaders in MK Mental Health Services to make sure Quality Governance systems are robustly embedded and developed as needed.

The post holder will have the opportunity to enhance their QI knowledge/qualifications through virtual attendance at an advanced improvement methodologies apprenticeship programme (level 6). The part time course spans 18 months and has been developed in collaboration with Imperial Healthcare.

For further details / informal visits contact:

Name Emma Johnson
Job title Divisional Head Quality Governance
Email address
Telephone number 01908 725265

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CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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