Apprentice Administration Assistant – Front Desk

Location
TN30 6HT, Tenterden
Salary
4.15 per hour
Posted
08 Jun 2021
Closes
08 Jul 2021
Specialism
Administration
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Ongoing
Duration
18-24 months

Main Duties:

  • Answering incoming telephone calls and directing to the appropriate person and greeting visitors to the office
  •  Managing general office and stationary stocks and ordering as required - Managing incoming and outgoing post
  • Undertaking data management and research projects
  • Support the NFU Group secretaries to organise meetings and events and to send out information and invites to members
  •  Assisting with the management of renewal paperwork and booking insurance review appointments
  •  Provide holiday cover to other members of the administration and service support team
  • To perform other duties requested by Agents or Line Manager
  • To become product licensed to enable career development within the agency

Required Skills:

  • Previous office or front desk experience
  • Excellent organisation and time management skills
  •  Ability to manage own workload
  •  Good IT skills especially Microsoft Office Outlook, Word and Excel
  •  Great communication skills and a good telephone manner
  •  Willingness to learn new skills
  •  Hard working and great team player
  •  Min. 6 GCSEs A-C (inc. English, Maths & Science)
  • Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence
  •  Desire to be the best

Desired Skills:

  • Previously experience in customer service / customer facing roles
  • Experience in use of Microsoft Dynamics and CRM systems

Training:

Relevant training will be provided (which may require additional travel and staying away from home in order to attend training courses). Option / potential to complete insurance based professional qualifications following apprenticeship (or further apprentice studies)

Working Hours:

Monday – Friday 09.00 – 17.00 Occasional weekends to support agency events

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