Network Engineer Apprentice

31, The Ridgeway, Iver, SL0 9HW
£20,000.00 annually
02 Jun 2021
11 Jun 2021
Role Type
Apprenticeship, Higher
Start Date
Main responsibilities:
  • Raising tickets on our online ticketing system, and performing first line checks and troubleshooting with clients on network, telephony and broadband issues
  • Not every day, but attending sites (once trained) to configure new networks for clients (generally always in London). Setting them up with their router/internet, telephones and often switches as well. Configuration of LAN/WAN details and setting up remote access etc. as well as any required security features
  • Learning and assisting with provisioning of new services using our online portals (ordering SIP, FTTC, ADSL, FTTP, dedicated Fibre circuits, and Openreach WLR services such as analogue and ISDN)
  • Monitoring and having ownership of their own orders/workflow, this would be once trained. So that for example, the chosen candidate might have 5-15 provisioning orders they are managing during the working week, and day to day ensuring the provisioning of these orders is going ahead smoothly
  • Assisting clients remotely and at site at times, with faults on their service/s. Generally, problems with broadband, routers and VoIP telephones
  • Assisting clients on remote portals, in configuring new users and settings on VoIP (auto attendants, queues, users, call recording etc.)

Requirements and prospects

Desired skills

  • Excellent eye/attention for detail
  • Local to us (Iver, Uxbridge, Maidenhead, Langley Windsor etc.) would help as it's less travel for them

  • Driving mandatory - due to site visits and travelling

Personal qualities

  • A passion and interest in technology (WAN/LAN, VoIP telephones, networks etc.)
  • Ability to use initiative, and take ownership of their workload

Desired qualifications

  • A-Levels in ICT/Computing
  • Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme)
  • Or an International Baccalaureate at level 3 in ICT

Future prospects

  • Progression within the company
  • Room for the candidate to provide ideas on how to improve tech/support processes for the company, as we are a growing company

Things to consider

  • We have dress down on Fridays
  • We are a small, but growing company so there is room to progress as we grow, for the right candidate
  • We always try and have a nice Christmas party where we go out for a meal and some drinks etc., and at times during the year we all go out for lunches etc.
  • Room for the candidate to provide ideas on how to improve tech/support processes for the company, as we are a growing company

Important Information:
  • QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years

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