IT Service Desk Apprentice

Location
Geldards Geldards Llp, 4 Capital Quarter Tyndall Street Cardiff CF10 4BZ
Salary
£15,000 per year
Posted
10 Jun 2021
Closes
20 Jun 2021
Ref
1401
Specialism
Other
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

• Field incoming help requests from end users via telephone, online and e-mail in a speedy and courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Escalate incidents (when required) to the appropriately experienced IT Team member and/or 3rd party service providers.
• Fully record, track, and document the support request, including all successful and unsuccessful decisions made, and actions taken, through to referral for final resolution. Administer new user accounts in the various IT systems.
• Maintain Geldards IT hardware. Provide support for the firm's internal phone system.
• Provide support for the firm's mobile communication devices. Provide support for the Video Conference equipment.
• Keep current with the latest technologies used within Geldards. Maintain asset management log.
• Provide cover to IT colleagues as and when required. Assist in IT projects as appropriate. Production of Knowledge Base documents to support applications and processes.

Additional information

ITIL knowledge or experience
Proficient with Windows 10 and Microsoft 365 software

Requirements

Skills

Good team working skills
Good communication and organisational skills
Good interpersonal skills and the ability to work under pressure with a high attention to detail

Qualifications

Dependent upon experience

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Qualification:
IT, Software, Web & Telecoms Professionals level 3

About the employer

Geldards Geldards Llp, 4 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be organised

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