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IT Support Technician - Managed Delivery

Employer
BT
Location
Hatfield, Barlborough
Salary
£16,422 per annum
Closing date
6 Jul 2021

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Specialism
IT
Sector
Telecommunications
Role Type
Apprenticeship
Start Date
September
Duration
18-24 months

Job Details

What you’ll be doing

As an IT Support Technician, you’ll be helping to support the build and delivery of new services and technologies into "live" operational environments. Supporting our business customers both big and small, your role will be to provide 2nd line delivery, request fulfilment, implementation and investigations for a wide range of solutions, such as data, voice, security and customer applications. We’ll be counting on you to provide amazing customer support, when the requirements from our customers are more complex than usual.

You’ll work with lots of different teams, inside and outside BT. You’ll need to have strong communication skills and be able to build relationships with stakeholders and customers quickly, making sure everyone you work with has a great experience. You’ll also need to be organised, keeping on top of all your different projects and deadlines.

This may seem challenging but don’t worry, our team is comprised of Subject Matter Experts who you’ll get to learn from every day and bring you up to speed.  By the end of your apprenticeship, you’ll have strong technical skills and be able to help the business make decisions in a really critical role.

About the apprenticeship you’ll study for

As an IT Support Technician, you’ll study for a Level 3 apprenticeship, called Information Communication Technology (ICT).

Your apprenticeship scheme will last 24 months and 20% of your working hours will be dedicated to studying.  

Entry requirements

You’ll need to achieve five GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths.

Equivalent qualifications are accepted

Company

Every day our work touches millions of lives in 170 countries. Our innovative products and services span all kinds of areas – from broadband, TV and mobile, to brand new technology in fields as diverse as security and car manufacturing.

Company info
Website

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