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Apprentice Learning & Development Administrator/Receptionist

Employer
Worcestershire Acute H
Location
Worcestershire Royal Hospital
Salary
Competitive salary
Closing date
23 Jun 2021
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Job Details

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

We're a large organisation, providing acute services from the Alexandra Hospital (Redditch), Kidderminster Hospital and Treatment Centre and Worcestershire Royal Hospital (Worcester) to a population of over 575,000 people in Worcestershire, as well as caring for patients from surrounding counties and further afield. We also manage a Surgery ward at Evesham Community Hospital.

Our workforce is nearly 6,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

It's an exciting time to join the Trust. In partnership with staff, patients and partners, we are developing of our Clinical Services Strategy which will outline how our services will be organised effectively across our sites into the future. Our Clinical Services Strategy will build on the improvements already put in place in recent years, following the Future of Acute Hospital Services in Worcestershire review which has seen improved outcomes in a number of areas, including maternity and children's services.

Our objectives are simple:
  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people.

If you can help us to achieve these; if your vision matches our vision; and you believe in Putting Patients First, we would love to hear from you!

In return, we commit to investing in our staff to ensure that we retain and develop the right people, with the right skills, who care about and take pride in, putting patients first.

DO YOU WANT A FANTASTIC OPPORTUNITY TO LEARN NEW SKILLS AND KICK START YOUR CAREER IN NHS ADMINISTRATION?

Whether you've just completed your GSCEs or are looking for a change in your career, our Customer Service/Business Administration Apprenticeship offers you the chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification. This is an opportunity not only to build your skills and confidence, but will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.

Worcestershire Acute Hospitals NHS Trust are looking for individuals who are enthusiastic, self-motivated, committed as well as caring and respectful. You will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service. An exciting opportunity has arisen for an Administration Apprentice to join our busy Learning & Development Team based at the Charles Hastings Education Centre, Worcester Royal Hospital, Worcester

Duties to include:
  • To participate in reception duties for the Charles Hastings Education Centre
  • To operate and manage the Centre booking system.
  • To greet visitors/users in a polite and respectful manner and promote.
  • To deal with enquiries from visitors and users as appropriate.
  • To collate and distribute the incoming and outgoing mail for the Centre
  • To input training registers and competencies into the ESR learning Management System
  • To support the Learning & Development Team with all course bookings
  • To demonstrate tact, diplomacy, patience and empathy in the course of considerable client contact, both in person, over the telephone, and by email correspondence.
  • Ensure telephones are answered promptly and dealt with appropriately.
  • To impart clear, concise booking information to the bookers
  • To communicate effectively and work collaboratively as a member of the Learning & Development Team
  • This is not an exhaustive list and the duties outlined above may evolve and develop over the period of the apprenticeship. Changes will be made in consultation with the apprentice.

Please refer to the attached Job Description and Person Specification for more details.

Apprenticeship Training Details:
  • Apprenticeship Standard - Customer Service Practitioner, Level 2
  • Training provider will be Herefordshire & Worcestershire Group Training Association. Please note: by applying for this opportunity you are consenting for us to share your application details with our Training Provider for recruitment and eligibility purposes.
  • The Apprenticeship will be on a fixed term contract for 15 months with opportunities to apply for NHS roles on completion.
  • Salary will be paid at National Apprentice wage currently £4.30 per hour with a yearly salary of £8385 for the first 12 months and minimum wage for age for the final 3 months.
  • You will work 37.5 hours per week with on the job and off the job learning opportunities and 20% paid study time.
  • 27 days paid annual leave plus Bank Holidays.

Eligibility:

Candidates must evidence:
  • English Level 2 is essential - GCSE grade C/4 or above, or equivalent in Functional Skills Level 2.
  • Maths Level 1 is essential - GCSE grade D/3 or above, or equivalent in Functional Skills Level 1.
  • Do NOT have a degree level qualification or higher in Business Administration or similar related subject.
  • Have NOT completed an NVQ/QCF/Apprenticeship Standard Level 2 or higher in Business Administration or Customer Service.

Candidates who have previously started or part completed a Business Administration Level 2 or Customer Service Level 2 Apprenticeship, are requested to declare this on their application form.

For further details contact:Debra Robinson, Learning & Development Manager, 01905 733244 or ext 33746, email debra.robinson6@nhs.net for queries around the role & Libby Marshall for queries around the Apprenticeship 07512 795840 or email libby.marshall@nhs.net

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Important information about your application

**** Please be aware that job adverts may close before the published closing date, if we have a high volume of applications, so we recommend getting your application in as quickly as possible. ****
  • You must fulfil all of the essential criteria in the person specification
  • References from current and previous employers must cover at least three years
  • Due to the large number of applications we receive, only shortlisted candidates will be contacted
  • All correspondence will be sent through NHS Jobs, so please check NHS jobs and your email account regularly
  • If you have not been contacted within four weeks of the closing date, please assume you have not been shortlisted on this occasion
  • By accepting a position within our Trust you agree that the Occupational Health Department can access your occupational health records from your current or previous employer in order to check the status of your inoculations and screening tests. This is an automated process and the information will only be used for these purposes prior to your taking up the position with us.

Worcestershire Acute Hospitals NHS Trust is an equal opportunities employer and supports flexible working. We offer excellent learning and development opportunities, career progression, and are part of the NHS pension scheme. All of our sites are completely smokefree.

Follow the recruitment team on Twitter for the latest nursing opportunities @worcsacutejobs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas .

To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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