Customer Contact and Registration Apprentice

Cyngor Gwynedd Cae Penarlag Dolgellau LL40 2YB
National minimum wage
17 Jun 2021
24 Jun 2021
Start Date
About the apprenticeship


Customer contact and registration is central to the front line service provided by Gwynedd Council.

Galw Gwynedd, the Council's contact center based in Penrhyndeudraeth, responds to telephone calls, emails and online applications on behalf of the Council's various services. Similarly, Siopau Gwynedd, the Council's one-stop shops and reception areas, are the first point of contact for Gwynedd residents. These are based in Caernarfon, Dolgellau and Pwllheli.

The Civil Registration Service in England and Wales has been in existence since 1837 and its main purpose is to create accurate and timely records of all births, deaths, marriages and civil partnerships. Members of the public are required by law to inform registrars of these critical events so that they can make a record of them.

Additional information

• The job is based at Dolgellau.
• The successful apprentice will be required to demonstrate the ability to communicate bilingually from the outset. We are prepared to consider applications from Welsh speakers who may not meet the above requirements immediately, but are willing to commit to reaching them.

For more information, please see our Information Pack on our website.
And if you have any questions please contact Ffion Davies - 01286 679599 /



Each apprentice should demonstrate the following:

1.Appropriate behaviour and attitude
2.Commitment to work
3.Contribute towards results
4.Working as part of a team
5.Communicating with confidence
6.Commitment to learning
7.An awareness of what is required to work for the Council


Qualified to at least Level 2 meeting the following requirements:
• 4 GCSEs grade D or above
• Corresponding Level 2 vocational qualification (e.g. BTEC First Level 2 Diploma Merit or above)

For your information, any combinatinon of qualifications with an equivalent grade will be acceptable.


Welsh Spoken Skills: Yes Welsh Written Skills: Yes

Course details

Training provider:
Grŵp Llandrillo Menai

Information Advice and Guidance

About the employer

Cyngor Gwynedd Cae Penarlag

LL40 2YB

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The Recruitment Centre will be a combination of tasks and an interview (15.07.21)

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