IT Service Desk Apprentice

Location
Atradius 3 Harbour Drive Cardiff CF10 4WZ
Salary
£15,650 per year
Posted
17 Jun 2021
Closes
27 Jun 2021
Ref
1291
Specialism
Other
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

Job overview:
We are currently seeking an individual with a passion for technology to join our IT Service Desk team. As Service Desk Support you will work alongside the IT department to deliver valuable technical services to staff.
You will mainly be working on a project to rollout MFF (micro form factor) desktop devices to staff in the UK & Ireland. The MFF desktops are, small, lightweight and portable and will enable users to be much more flexible in respect of mixing homeworking with office working.
Main job duties include:
• General Service Desk duties, e.g. taking support calls
• ensuring the successful deployment of Win10 Desktop\laptop replacements
• Imaging Windows 10 desktop per Atradius imaging process
• Unpacking, labelling and prepping equipment for asset database

Additional information

About Atradius
We are a world leader in credit insurance and debt collection right in the centre of Cardiff and continually evolving to provide customers and partners with the vital tools, technology, information and services they need to manage risk. As a multinational company we recruit talent throughout the world and promote a positive and diverse working culture for all of our people.

What we offer
We have a generous reward package including:
• Flexible working hours
• 24 days annual leave per annum plus bank holidays
• Pension scheme
• Sports and social club

Requirements

Skills

What qualities and skills are we looking for?
• Good general computer knowledge and experience with windows 10 and imaging of computers
• Good communication skills
• Team player
• Good listener
• Experience of working independently
• Ability to multi-task and plan workload efficiently
• Attention to detail
• Adherence to policies and procedures

Qualifications

•5 GCSE's, grade A-C / 4 and above, including Maths & English

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Qualification:
IT, Web, Software and Telecoms Professional level 3

About the employer

Atradius 3 Harbour Drive

Cardiff
CF10 4WZ

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Digital Interview To be confirmed

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