Skip to main content

This job has expired

Technical Support Apprentice

Employer
EXERTIS (UK) LTD
Location
Ashwood, Crockford Lane, Chineham Business Park, RG24 8EH
Salary
£10,335.00 annually
Closing date
2 Jul 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
September
Duration
Permanent
What will the apprentice be doing?

Logging support calls for our customers within the helpdesk system, ensuring information collected is accurate and prioritised appropriately

Proactive monitoring of internal and customer systems

Keeping support requests up to date

Providing technical input to support requests to progress or resolve

Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct

What training will the apprentice take and what qualification will the apprentice get at the end?

Unified Communications Trouble Shooter Level 4 one day per week

Service Desk training 80% of working week from the Basingstoke office

What is the expected career progression after this apprenticeship?

The candidate could join the Tier 1 Support Team as a Support Analyst and progress within the support team to Tier 2 or field-based support.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert