Front of House Apprentice

Location
Skelmersdale
Salary
£129 per week
Posted
07 Jul 2021
Closes
06 Aug 2021
Ref
VA/206259
Contact
Apprenticeships Training
Start Date
Ongoing
Duration
12-18 months

DUTIES AND RESPONSIBILITIES

- To deal with first line customer enquiries or complaints

- To deal with cash transactions and receipts.

- Ensure a continuous availability of customer information

- Taking customer bookings at reception desk and by telephone

- To be compliant with data protection and contract laws at all times.

- To understand the individual site focus and the sales expectations for the year in relation to new sales and member growth.

- To promote & sell health & fitness, swimming and swimming lesson memberships within the leisure centre and online.

- To work with other staff to ensure smooth implementation of all Health and Fitness and Aquatic promotions internal and externally

- To embrace the mystery visitor reports and work to improve of identified areas of concern.

- To work on events that promotes the services and facilities available such as festivals, Fresher's Fayre and Open Days.

At Serco- you will be working towards a Customer Service Practitioner level 2 Apprenticeship standard over the course of 15 months

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