IT Helpdesk Apprentice

5 days left

Location
Hengrove, Bristol
Salary
£12,000
Posted
08 Jul 2021
Closes
08 Aug 2021
Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
August
Duration
12-18 months

Are you passionate about computers? Have you studied IT at college? Would you jump at the chance to use your skills in a rapidly expanding IT company? This is an excellent opportunity for someone wishing to get involved in many different aspects of IT in a growing business. All technical training will be given in-house and the Level 3 Apprenticeship will be in Infrastructure Technician with Professional Apprenticeships. 

Responsible for logging and trouble-shooting customer technical issues. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience. 

Responsibilities:

  • Delivering frontline support to clients and will therefore be required to build rapport and have a friendly telephone manner. Technical support will be related to computer systems, hardware, or software. 
  • Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions 
  • Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction. 
  • Prioritising and managing assigned workload 
  • Exceeds the expectations of internal and external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service provided 
  • Build key relationships with key technical contacts at client sites and third parties 
  • Escalation of hardware and software issues to the relevant parties 
  • Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties 

Requirements: 

  • Have a passion for technology 
  • Able to understand a range of different customer environments 
  • Motivated, Time Management, Planning & Control 
  • Good understanding of Windows desktop operating systems 
  • Experience with mobile devices such as laptops and tablets 
  • Have good telephone and customer service skills 

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